Senior IT Support Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa RightStaff Employment Solutions Full time

Job Overview:

Date Posted:

Posted 5 hours ago-
Location: Johannesburg, Gauteng-
Job Title: Senior IT Support Consultant-
Salary: R35,000 - R40,000-
Education Level: Diploma-
Job Level: Senior-
Minimum Experience: 5- 7 Years
Senior IT Support Consultant required in Johannesburg
:

Duties and Responsibilities:

  • Install, configure and support all Microsoft server operating systems.
  • General hardware installation and troubleshooting (Server and Networking).
  • General troubleshooting on all IT related equipment.
  • Respond to and resolve support calls at customer sites.
  • Respond to and resolve support calls via remote connection.
  • Be able to assist customers telephonically.
  • Remote administration of servers and networks.
  • Compile server and networking configuration documentation for client sites.
  • Execute orders and follow up service and repairs with external suppliers.
  • Identify possible risks or problems and remediation thereof.
  • Assist with management of the support team and provide 2nd line escalation for technical issues (from helpdesk support engineers).

Qualifications:

  • At least a Matriculation certificate.
  • International MCSE / MCSA or equivalent certification
  • A+, Server+, N+ or similar qualification an advantage.
  • Networking and Firewall experience advantageous.

Knowledge and Experience:

  • Excellent understanding of Windows Event logs and how to identify problems.
  • Excellent troubleshooting skills.
  • Excellent communication skills
  • Advanced knowledge of Active Directory.
  • Experience with the configuration and administration of Office 36
  • Experience with logging and following up calls with external suppliers and service providers.
  • Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers and Networking).
  • Working knowledge of server hardware systems such as RAID.
  • Good knowledge of TCPIP networking is required.
  • Good knowledge of server software and systems.
  • Experience with configuring routers and wireless access points.
  • At least 5 years server support and maintenance experience.

Attributes:

  • An organized individual that can work unsupervised and effectively manage time and multiple tasks.
  • An analytical thinker that works methodically and always pays attention to detail.
  • An individual that always thinks before they act.
  • An individual who enjoys studying and improving their knowledge.
  • Ability to follow checklists and procedures accurately and adhere to company standards.
  • A selfstarter that is able to work alone or in a team.
  • Ability to work under pressure and remain focused.
  • A wellpresented individual with excellent communication and interpersonal skills.
  • A motivated individual with a passion for technology.
  • Ability to identify, assess and solve desktop hardware and software problems innovatively.
  • Must have own transport and the ability to work after hours (on short notice) when required.
  • IT security focused.

Remuneration:

  • Cost to company between R R including Medical aid). Dependent upon qualifications, experience and skill level.
  • Medical aid (50% paid by company, 50% by employee).
  • Reimbursement for company travel.
  • Overtime pay in the form of commission.
  • Company provided laptop.

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