Senior Consultant

1 week ago


Johannesburg, Gauteng, South Africa SC Junction Full time
Warehouse Management Systems (WMS) - Senior Consultant
Supply Chain Junction, a Manhattan Associates Geo-Partner
Johannesburg Area, South Africa
General Summary

Principal Duties and Responsibilities/knowledge

  • Performs testing, configuration, deployment, detailed design, ongoing process improvement, training, and ongoing support in a timely manner.
  • Majority of the consultant's time is spent on site working directly with the customer project and support team (with the exception of Covid19)
  • Proactively troubleshoots and resolves issues that arise during the implementation and support cycle
  • Updates and maintains the project issues list, which includes prioritizing and closing off the issues
  • Works with customer to test and implement interfaces between MA products or external systems
  • Participates in project status meetings
  • Can write reports, queries, and extracts in a timely manner to provide the customer with accurate, relevant performance information
  • Provides ongoing mentoring to the customer
Project Role

  • Individual Independent Contributor and may review the work of others
  • Meets utilization expectations
Skills/Qualifications

  • Senior Level professional consultant
  • Typically requires BS/BA or higher in Engineering or Computer Science and/ or 35 years of experience in a related field
  • Adheres to best practice processes and procedures
  • Clear, proactive communication is key
  • Previous Consulting and Software Implementation required
Scope of Impact/Degree of Independence

  • Works independently on larger, moderately complex projects/assignments that have a direct impact on customer operations
  • Receives guidance only on unusual complex problems or issues
  • Errors in judgment or failure to achieve results may cause direct issues in customer operations and SCJ operations
Problem Complexity/Decision-Making Authority

  • Performs professional level work that typically requires processing and interpreting, more complex, less clearly defined issues
  • Identifies problems and possible solutions and takes appropriate action to resolve
  • Plans most aspects of work within specified deadlines with some need to change the priorities
  • Independently completes tasks at hand
Technical Knowledge

  • Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments
  • Has Intermediate to Advanced knowledge of additional products or platforms including: o Microsoft SQL Server (Scripts, Stored Procedures, Functions etc) o Report Writing (eg. Crystal, IBM Cognos, SSRS) o Microsoft Excel
Client Relationship Skills

  • Responds to client requests for information in a timely and clear manner
  • Able to translate client requirements into a documented solution
  • Interact and Communicate with all levels of client organisation
  • Floor Operator to CEO

Application Question(s):

  • Do you have a BS/BA or higher in Engineering or Computer Science and/ or 35 years of experience in a related field?

Education:

  • Diploma (preferred)


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