Shipping Operations Manager
2 weeks ago
- Oversee daytoday operations, manage employee performance and output while meeting your overall deliverables
- Responsible for registering and monitoring vessels in order to provide input into financial forecasts (pre
- Operational management of all vessels
- Compiling and monitoring revenue reports, management reports and HSE reports
- Responsible for collation and distribution of SGM commodity reports and general reporting requirements
- Overseeing the accuracy of port and commodity handbooks and port cost calculators
- Ensuring that all operational staff are compliant with Health, Safety & Environment requirements, including provision and monitoring of PPE, and day to day safety activities
- Responsible for Quality Assurance procedures and processes i.e., creating, implementing, and ensuring it is part of daily operations
- Attending to customer enquiries and monitoring customer engagement and satisfaction across the offices
- Assist the Manager with commercial activities, business development and maintenance of existing business / clients
- Account management of Key clients
- Maintaining and monitoring debtors and ensuring vessel funding pre and post
- Employee development, training, and mentoring
- Managing employee annual leave and absences for coverage and relief in ports as required
- Managing all port / employee inductions
- Lead, inspire, motivate, and grow the employees encouraging a culture and environment of teamwork, development, and high staff morale
Qualifications and Experience:
- Matric
- Relevant industryrelated training and / or a relevant course in the maritime field preferable
- ICS Qualifications would be advantageous
- 3 years solid ships agency experience
- Experience with passenger vessels a must
- Proven track record of operations and people management
- Working knowledge of human resources processes
- Excellent network ability and deals well with pressure situations
- Good systems and process ability
- Good business and financial acumen
- Strong problemsolving ability
- Strong organisational and administration skills
- Strong communication and interpersonal skills
- Computer literate MS Office/ MS Word / MS Excel / MS PowerPoint
- Ability to coach and develop staff
- Takes ownership and expertly meet customer needs
- Ability to travel locally and internationally as and when required
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