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Support and Training Specialist
2 weeks ago
Our client, a passionate team specialising in the web app & IT consulting sphere (aimed primarily at helping independent financial advisers manage, split, track, and analyse revenue) is looking for an Support and Training Specialist to join their team.
If you have a passion for delivering top-notch support while sprinkling some training magic, then this is the role for you.
The company's culture promotes inclusivity, a healthy work-life balance, integrity, positivity, and growth.If you are looking to join a team where your opinion is valued, your contributions are noticed and enjoy working with fun and talented people, then this is the place for you.
KEY PERFORMANCE AREAS
- Deliver comprehensive training sessions to clients, ensuring they gain a deep understanding of our products.
- Diagnose and resolve issues promptly and effectively, utilizing appropriate resources and tools.
- Collaborate with crossfunctional teams to identify and address common client concerns or training needs.
- Proactively identify opportunities to improve client satisfaction and offer suggestions for product or process enhancements.
- Develop and maintain innovative and effective training materials for various topics, including but not limited to elearning modules, videos, presentations, user manuals, knowledge base articles, and interactive activities.
REQUIREMENTS:
- Diploma or higher education (preferable).
- Proven experience in providing support and training to clients.
- Proficient in using multimedia tools and software for content creation.
- Experience using online software tools (preferable).
- Experience in die Financial Services industry (preferable).
- Excellent communication skills, both written and verbal (English and Afrikaans).
- Strong organizational and time management skills.
- Detailorientated and capable of delivering a high level of accuracy.
- Selfmotivated and proactive.
- Ability to work independently and as part of a team.
SALARY
Compensation & Benefits:
- Marketrelated salary, negotiable
- Group risk benefits, including Life Cover, Gap Cover, etc.
Hybrid
- Paarl
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