Quality Manager

2 weeks ago

Cape Town, Western Cape, South Africa SMEC Full time

The Role
To oversee and administer the Quality Management System to ensure compliance and continued certification with the accreditation body

**Key Responsibilities

Continually Develop and Implement Business Management Systems**:

  • Update management systems, policies, and procedures for the firm
  • Update and maintain manuals, documentation, and records.
  • Collaborate with corporate functions to implement policies in line with Business management systems
  • Conduct internal audits to assess the effectiveness of business systems and identify areas for improvement.

Quality Assurance:

  • Collaborate with management and the quality team to define quality objectives, metrics, and performance indicators.
  • Monitor projects and supporting function activities to ensure compliance with quality standards and contractual obligations.
  • Identify qualityrelated risks for projects and supporting functions.
  • Conduct periodic quality audits and inspections to verify compliance and identify opportunities for improvement.

Continuous Improvement:

  • Facilitate the identification and implementation of continuous improvement initiatives.
  • Analyse quality data, performance metrics, and client feedback to identify root causes, trends and areas for improvement
  • Recommend and implement process improvements to optimize efficiency and effectiveness.
  • Provide training and guidance to staff members on qualityrelated topics and best practices.
  • Foster a culture of quality awareness and promote quality consciousness throughout the organization.

Client Relationship Management:

  • Assist management in addressing client concerns and complaints related to quality issues promptly and effectively.

Compliance and Certification:

  • Ensure compliance with ISO standards, relevant quality certifications, and clientspecific requirements.
  • Prepare for and participate in external quality audits and certifications, as required.

Training:

  • Responsible for preparing training induction material for new employees.
  • Prepare notices and staff confirmations surveys for updates for the Quality Manual and Quality Policy.

Qualifications, Skills and Experience Required

  • A tertiary qualification is recommended.
  • A minimum of 10 but preferably 15 years' experience in quality management, with a minimum of 5 years' experience within the consulting engineering industry.
  • Accredited ISO Lead Auditor.
  • Strong understanding of engineering processes and practices.
  • Experience in conducting quality audits, inspections, and implementing corrective actions.
  • Excellent analytical and problemsolving skills.
  • Strong attention to detail and a commitment to delivering highquality results.
  • Effective communication and interpersonal skills.
  • Ability to lead and motivate teams, fostering a culture of quality excellence.


In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.


How to apply
**All recruitment activities go through our Resourcing function and currently, this role doesn't require agency input. Please do not forward resumes directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

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