Quality Manager

2 weeks ago

Cape Town, Western Cape, South Africa amplify5 Full time

Quality Manager


With growth comes great opportunity amplify5 is growing and we need Talent Development Superstars to help us bring the action.


Role Overview:

Key Responsibilities:

  • Develop and implement quality assurance policies, procedures, and standards to ensure consistent service delivery and compliance with client requirements.
  • Lead a team of quality analysts, providing guidance, coaching, and training to enhance their skills and capabilities.
  • Design and execute quality monitoring programs to evaluate the performance of frontline agents and identify areas for improvement.
  • Conduct regular audits and reviews of operational processes, documentation, and systems to identify gaps, inefficiencies, and opportunities for improvement.
  • Analyze quality data, trends, and metrics to identify root causes of issues and develop action plans for corrective and preventive measures.
  • Collaborate with operations, training, and client services teams to implement corrective actions, process improvements, and training programs based on quality insights.
  • Ensure compliance with regulatory requirements, industry standards, and clientspecific quality metrics through regular assessments and audits.
  • Prepare and present quality performance reports, dashboards, and presentations to senior management and clients, highlighting achievements, challenges, and improvement initiatives.
  • Drive a culture of quality excellence, continuous improvement, and customercentricity across the organization through effective communication, training, and recognition programs.
  • Stay updated on industry trends, best practices, and emerging technologies in quality management and BPO services to drive innovation and competitive advantage.
**Non

  • Negotiable Requirements**:

Qualifications:

  • Matric (Completed)
  • Certification in quality management (e.g., Six Sigma) is desirable.

Experience:

  • Minimum of 2 years proven experience in a quality management role or equivalent.
  • Minimum of 2 years' experience within an international contact centre environment.
  • Strong understanding of quality assurance principles and methodologies.

Skills and Knowledge:

  • Proficiency in quality management tools and software.
  • Experience with quality management systems.
  • Strong analytical skills and attention to detail.
  • Ability to effectively manage multiple projects and priorities.
  • Excellent communication and presentation skills.
  • Resultsdriven with a focus on continuous improvement.


In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do.

Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself

Your voice will truly be heard, as we commit to build a true, people first business.

In addition, you will work for a unique BPO based in world class facilities in the CT CBD.

If this sounds like a little bit of you, please apply, we can't wait to speak to you.

Job Types:
Full-time, Permanent

Pay:
R20 000,00 - R30 000,00 per month

Education:

  • Certificate (required)

Experience:

- quality management role or equivalent: 2 years (required)
- international contact centre environment: 2 years (required)

  • Senior Software Quality Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Quality Analytics Full time

    We're on the search for a skilled Senior Software Quality Engineer to join our All-Star TeamThe Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements. This role works with SQA Engineers and QA...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa SMEC Full time

    The RoleTo oversee and administer the Quality Management System to ensure compliance and continued certification with the accreditation body**Key ResponsibilitiesContinually Develop and Implement Business Management Systems**:Update management systems, policies, and procedures for the firm Update and maintain manuals, documentation, and records. Collaborate...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Calling all Apparel Quality Managers Are you ready to groove your way into an exciting role in the world of apparel? We're looking for a Apparel Quality Manager extraordinaire to join our hip and happening team. Get ready to strut your stuff and make a fashionable impactAs an Apparel Quality Manager, you'll be the maestro of the Quality Process, ensuring...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Levi Strauss & Co. Full time

    Lead and manage the quality teamwork by providing continuous information and improvement as required to achieve the quality goals and standards of LS&Co. Continuously monitor the plant performance based on agreed development and production KPI's and ensure as well as provide continuous feedback on PPR's & CS and information on all the different production...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Position:Quality Assurance ManagerThe Quality Manager will support Teleperformance QA department by using operational expertise to improve and preserve the highest standards of quality and service in addition to driving success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Manager is responsible for...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job descriptionThe Quality & Compliance Manager will support our QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The QA Manager is responsible for standardizing and reporting quality metrics for Customer...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Published Jan 16, 202 Location Stellenbosch, Cape Town, South Africa Category Management Job Type Fulltime Salary Type Monthly SalaryDescription:Production facility of a leading innovative engineering company is seeking a Quality Manager.Salary is dependent on experience and qualificationsQualifications and Experience Requirements: Degree/National Diploma in...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Meshco (Pty) Ltd Full time

    MESHCOBlackheath, Cape TownCost to Company of R20 000 to R25 000We are looking for an enthusiastic Quality Manager who has experience leading a team in a manufacturing environment.Meshco is a third generation, family-owned and managed Company. This means stability for our Employees and their families. It also means that you will be part of a company with...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ascensos Full time

    LOCATIONCape Town, South AfricaTYPEOffice BasedPOSITIONFull TimeDATE POSTED10/04/2024Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job Advert Reimagine your career**Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?You could be the person we need to join Concentrix + Webhelp in our Claremont office as a Quality Manager.With game-changers in over 70 different countries, we celebrate our differences and...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertDo you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?You could be the person we need to join our Cape Town team as a Quality Manager where you'll lead, develop and manage the quality process and framework on an innovative campaign, working alongside operations to deliver a...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Business SupportLocation Cape Town, South AfricaLanguage English***Job Advert:Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?You could be the person we need to join our Cape Town team as a Quality Manager where you'll lead, develop and manage the quality process and framework...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full time

    The QA Manager is responsible for overseeing and improving the quality of our contactcenter operations, with a strong focus on enhancing customer satisfaction (CSAT) while effectivelymanaging the team of quality analysts. This role plays a crucial part in ensuring that all processes andpolicies are executed to deliver a superior customer experience and...

  • Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Unique Personnel Full time

    Job Number 71841Job Type PermanentJob Title Quality ManagerComputer Skills Ms OfficeIndustry Consumer Products FMCGCity Cape TownProvince Western Cape To maintain constant and continuous high level of quality monitoring to ensure that all products, procedures and services comply with legal specifications from design to distribution of final product. To...

  • Quality Site Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Talent Acquisition Consulting Full time

    We have an exciting opportunity for a Quality Site Manager to join our client within the renewable energy sector. The main purpose of this position is to interact and hold responsible all EPC quality workstreams to deliver installations on schedule within engineering specifications, accepted and signed off on time by suitably qualified inspectors.You will be...

  • Quality Site Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Cape Town Labour Consultants Full time

    QUALITY SITE MANAGERDivision:GRPDirection: Renewables InternationalRemuneration: NP Level 13; market related.Activities:The main purpose of this position is to interact and hold responsible all EPC quality workstreams to deliver installations on schedule within engineering specifications, accepted and signed off on time by suitably qualified inspectors....

  • Junior Quality Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa JSM Business Services Full time

    Our client, a leading engineering firm specialising in plastic injection systems, wants to appoint a Junior Quality Manager at their plant in Epping, Cape Town, who will report to the Quality Manager and/or Director. The person will be responsible for ensuring that the Quality Control system, within a specific department of the company, functions optimally...

  • Quality Control Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa KMCK Talent Sourcing Full time

    Position designated to applicants ito the EE ActPURPOSE OF POSITION:The Quality Manager is part of the SHERQ Department, reporting to the SHERQ Executive & shall participate in the development, implementation, & maintenance of the Quality management systems.REQUIREMENTS:QUALIFICATIONS / ATTRIBUTES /SKILLS: PROVEN TRACK RECORD of minimum10 years experience in...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...

  • Footwear Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Hello Quality (Pty) Ltd Full time

    Company DescriptionHello Quality (Pty) Ltd is a family-owned company situated in Cape Town, South Africa. HQ is a low-intensity made-to-order footwear manufacturer that specializes in riding boots. They prioritize the fit of a shoe and make sure to cater to individuals' specific needs. Each product offers both functionality and aesthetics. The company has...