International Upmarket Travel Agency Call Centre

2 weeks ago

Johannesburg, Gauteng, South Africa IntelliStaff Full time

Job Description:


As a key member of the company, you will be responsible for providing exceptional customer service and personalized travel assistance to our discerning clientele.

This role requires excellent communication skills, a passion for travel, and the ability to handle complex travel itineraries with attention to detail.


Location:
Fourways, Gauteng

Requirements:

  • High school diploma or equivalent; a bachelor's degree in hospitality, tourism, or a related field is a plus.
  • Proven experience in a customer service or sales role, preferably within the travel industry.
  • Excellent communication skills in English (additional language skills are highly advantageous).
  • Indepth knowledge of global travel destinations, popular attractions, and travelrelated products and services.
  • Proficiency in using computer systems, reservation software, and customer relationship management (CRM) tools.
  • Strong problemsolving and decisionmaking abilities, with a high attention to detail.
  • Ability to work in a fastpaced, targetdriven environment while maintaining a professional and friendly demeanor.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, to accommodate clients across different time zones.

Responsibilities:

  • Travel Consultation: Listen to clients' travel preferences, requirements, and budget constraints, and recommend tailored travel itineraries, including flights, accommodations, transportation, and activities. Offer expert advice on destinations, attractions, and travel regulations to meet clients' unique needs and expectations.
  • Booking and

Reservation Management:

Efficiently handle all aspects of the booking process, including flight reservations, hotel accommodations, car rentals, and other travel-related services.

Ensure accuracy in booking details, secure appropriate confirmations, and communicate relevant information to clients.

  • Itinerary Customization: Create customized travel itineraries based on clients' preferences, considering their desired destinations, activities, and budget constraints. Coordinate complex travel arrangements, including multidestination trips, group travel, and special requests.
  • Travel Documentation: Assist clients in obtaining necessary travel documents such as visas, passports, and travel insurance. Provide guidance on entry requirements, health and safety regulations, and any other relevant travel information.
  • Problem Resolution: Act as the primary point of contact for clients during their travel, proactively addressing any issues that may arise. Troubleshoot travelrelated problems, resolve conflicts, and coordinate with vendors and partners to ensure seamless travel experiences.
  • Sales and Upselling: Identify opportunities to promote additional travel services, upgrades, and experiences to enhance clients' travel itineraries. Utilize effective sales techniques to maximize revenue and exceed sales targets.
  • Relationship Management: Build and maintain strong relationships with clients, fostering customer loyalty and repeat business. Maintain accurate client records, update customer profiles, and follow up with clients to gather feedback and ensure satisfaction.

  • Call Centre Agent: Travel Insurance Consultants

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    What will you do?Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo. What will make you successful in this role?Interact with clients (telephonically or on a face to face level)Operate in an Inbound call centre environmentMaintain excellent product knowledgeProvide correct, factual information relative to...

  • Travel Agency Intermediate Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Max Recruitment Full time

    Position:Travel Agency Intermediate ConsultantLocation: Johannesburg North and PretoriaSalary:ROverview:The role is for an Intermediate consultant to compile domestic and regional travel arrangements including packages for value added services. This position is responsible for the effective compilation of travel arrangements and will form part of the...

  • Sportsbook Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include:Provide advice to customers who place online sports bets Respond to technical and/or account related queries raised by customers Research required information by using available resources e.g. sport shows on television, to adequately respond to queries Liaise with...

  • Flight Centre Air Hub: Ticketer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Flight Centre Travel Group Full time

    Job no: 512107Brand: Flight Centre Travel GroupWork type: Full time, TemporaryLocation: Johannesburg WestCategories: Wholesale & Product, Leisure Travel & Retail, Corporate & Group TravelGeneral InformationJob title:FCTG AirHub - TicketerPurpose:This position provides expert knowledge, skill and accuracy in the issuance of Air tickets and related queries for...

  • Sportsbook Call Centre Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    We have an exciting career opportunity for a fun and dynamic Sportsbook Call Centre Manager to join a leading gaming operator in Johannesburg If you're passionate about gaming, love working with people, and have a knack for solving problems, then this could be the perfect job for you If you're up for the challenge and want to be part of a dynamic team, get...

  • Tour Agency Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time

    Job Title: Tour Agency ManagerCompany: The Legends AgencyLocation: Jhb SAAbout Us: Our Client is a leading tour agency based in Randburg Jhb,, specializing in providing authentic and immersive travel experiences across the African continent. We are committed to sustainable tourism practices and promoting the rich cultural and natural heritage of Africa.Job...

  • Sportsbook Call Centre Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate international Full time

    We have an exciting career opportunity for a fun and dynamic Sportsbook Call Centre Manager to join a leading gaming operator in Johannesburg If you're passionate about gaming, love working with people, and have a knack for solving problems, then this could be the perfect job for you If you're up for the challenge and want to be part of a dynamic team, get...

  • Rsa - Cruise Expert (Johannesburg West)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Flight Centre Travel Group Full time

    Job no: 520631Brand: Flight Centre Travel GroupWork type: Full timeLocation: Johannesburg WestCategories: Leisure Travel & RetailJoin others like you, who simply love travelIf you have a passion for travel and cruising. Have some experience in retail, hospitality, sales, or customer service and on board cruise experience, then you'll fit right in as a Cruise...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and...

  • Amadeus Global Sme

    2 weeks ago

    Johannesburg, Gauteng, South Africa Flight Centre Travel Group Full time

    Job no: 521057Brand: Flight Centre Travel GroupWork type: Full timeLocation: Johannesburg WestCategories: Wholesale & ProductAt Flight Centre Travel Group (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travelInformation about the...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa University of the Witwatersrand Full time

    Strong student centred, service orientated An excellent command of the English language (both written and verbal) Excellent telephone manner and good typing skills The ability to cope and work under pressure Team player At least one year's experience in a related field (e.g. Call Centre /Public Relations)Detailed DescriptionJob RequirementsAdditional...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways PLC Full time

    CALL CENTRE AGENT - JOHANNESBURG THE ROLE The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways Full time

    CALL CENTRE AGENT - JOHANNESBURGTHE ROLEThe role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre Agent

    4 weeks ago

    Johannesburg, Gauteng, South Africa British Airways PLC Full time

    CALL CENTRE AGENT - JOHANNESBURG THE ROLE The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Vip Call Centre Host

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate international Full time

    We have an amazing new career opportunity for a VIP Call Centre Host to join a leading online casino and work remotely in South Africa. They look for people who take pride in their work, who want to grow, who want to learn. People who view support as a place where they can make a difference. If you have experience in online casino customer support and...

  • Call Centre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our client on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...

  • Central Payments Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Flight Centre Travel Group Full time

    Job no: 521075Brand: Flight Centre Travel GroupWork type: Full timeLocation: Johannesburg WestCategories: Finance & StrategyJoin Our Team at Flight Centre Travel Group Are you passionate about the world of travel and finance? Do you thrive in a dynamic environment where your expertise can make a significant impact? Flight Centre Travel Group is seeking a...

  • Call Centre Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Talentcru Full time

    Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension.Role Overview:Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery. The candidate will be allocated a specific team of consultants (up to 20) for a specific...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways Full time

    CALL CENTRE AGENT - JOHANNESBURGTHE ROLEThe main mission of the call centre agent is to maintain the high standards of IAG Cargo by ensuring that all freight forwarding customers are treated professionally. This includes handling cargo bookings promptly and providing top-notch customer service. The ultimate goal is to boost revenue through outbound sales...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team immediately.MUST have call centre experience;Should have active outgoing call experience ;Debt collection experience will be advantageous;Excalibur experience will be advantageous; andShould preferably have an understanding of the National Credit Act and prescriptionSalary: R...