Team Lead, Zone Control, Road Logistics

2 weeks ago

Pretoria, Gauteng, South Africa Dsv Road Gmbh Full time
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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.

We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:
[[Roodepoort]]

Job Posting Title:
[[Team Lead, Zone Control, Road Logistics]]

Time Type:
Full Time

Main Purpose of The Role:

Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments.


  • Minimum of 3_ years' experience in Zone Control / Call Centre Experience.
  • 1 year experience as a Team Leader within Zone Control / Call Centre environment.
  • Comprehensive knowledge of the LRA and BCEA and hand-on experience in Industrial Relations (disciplinary enquiries)

Qualifications:
Computer packages: Electives:

  • Analyzing of telephony information
  • Strong organizational abilities
  • Strong attention to detail
  • Strong customer engagement abilities

Duties and Responsibilities:

  • Monitor and manage all workflows in line with standard operating procedures.
  • Monitor and manage reports to meet customer service level agreements.
  • Keeping accurate records of workflow volume for each step of the work flow process.
  • Managing the processing of parcel deliveries in line with standard operating procedures.
  • Query Management and resolution.
  • Monitoring productivity in line with standard operating procedures to meet customer service level agreements.
  • Managing staffing in line with company procedures.
  • Allocating and planning of resources in line with standard operating procedures to meet customer service level agreements.

Disclaimer:
Due to the high volume of applications received, only shortlisted candidates will be contacted.

Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful.

Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups.

Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans.

DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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