Isp / IT - Hosting Support Administrator - Jnr
2 weeks ago
Well established Cape Town Based ISP/ IT company is seeking a junior - intermediate level IT professional that has experience with IT support administration / Hosting.
Duties and Responsibilities:
- Managing the daily operations, procedures relating to client services on our Shared cPanel and VPS services where required.
- Utilise effective methods to retain existing customers.
- Collaborate with different departments to resolve customer queries or complaints.
- Ability to understand complex customer situations and provide appropriate resolutions.
- Assure that all client service requests are resolved within set service levels.
- Assist walkin customers as well as any other reasonable task.
- Excellent troubleshooting, root cause analysis and permanent problem resolution skills
- The company encourages teamwork and mutual support across teams when required, and you therefore agree that you will, from time to time, be required to assist in other areas, positions, and employment categories.
Minimum requirements in order to be considered for the role:
- Tertiary IT Diploma or equivalent.
- Understanding of ISP/Telecoms networking.
- Knowledge of system and backup recovery procedures.
- Billing and invoicing knowledge and understanding.
- Take initiative to resolve and take ownership of any query or issue.
- Working hours: 8am 5pm Mon
- Fri after hours will be required.
- Valid Drivers license
Application Question(s):
- Have you work in the IT / ISP/ Telecoms industry before as IT support professional?
- Are you Cape Town based?
- Do you have a valid drivers license
Education:
- Diploma (preferred)
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