Diesel Generator Service Manager

2 weeks ago

Cape Town, Western Cape, South Africa Anthony Kettle Full time
Published

  • Jul 21, 202
  • Location
  • Cape Town, South Africa
  • Category
  • Business
  • Job Type
  • Fulltime
  • Salary Type
  • Monthly Salary
  • Salary
  • R Per Month

Description:

DIESEL GENERATOR SERVICE MANAGER - Port Elisabeth - R30 000 pm**The Service Manager is responsible for ensuring that the Company's client's machinery is serviced/maintained to ensure maximum efficiency and output. This includes total preventative service planning, managing breakdowns, people, sourcing, budgeting and reporting. Must live in PE and have solid Generator experience and solid Service Manager experience.

Key Performance Areas:

Service:

  • Scheduling and overseeing service and repair work. This includes scheduling work orders, assigning technicians to jobs, and ensuring that work is completed on time and to the customer's satisfaction.
  • Ensure the availability of necessary tools and equipment.
  • Assign projects to the right skills in the team, planning and managing effective works.
  • Adhere to daily and weekly checks to ensure smooth operations on/off sites.
  • Ensure all servicerelated works are done according to acceptable practice and standards.
  • Maintaining records and reports. This includes keeping records of service work, parts inventory, and customer complaints.
  • Ensure instructions to suppliers/contractors include a full scope of requirements to prevent addons and unplanned expenditures after quotation approval.
  • Attend various meetings and action/communicate instructions.
  • Produce written reports and make presentations.
  • Providing customer service. This includes answering customer questions, resolving customer complaints, and providing recommendations for preventive maintenance.
  • Developing and implementing maintenance programs. This includes developing schedules for preventive maintenance, as well as procedures for inspecting and testing diesel generators.
  • Ensure good housekeeping standards are maintained.

Purchasing and Finance Management:

  • Ensure that all daily, weekly and monthly deadlines are adhered to.
  • Always be aware of all policies and work within those boundaries.
  • Overseeing the inventory of parts and supplies. This includes ordering parts and supplies, tracking inventory levels, and ensuring that the company has the necessary parts and supplies on hand to meet customer demand.
  • Responsible for fullservice budget function including preparation, forecasting, presentation, management, tracking and reporting.

Health and Safety:

  • Ensure that all systems, mechanical and electrical are safe to operate and compliant with regulations.
  • Ensure the safety of all staff and visitors to the facility or areas where maintenance occurs.
  • Developing company policies and standard operating procedures for all service/maintenance work.
  • Ensuring direct reporting team members adhere to the safety policies and procedures.
  • Check all tools and testing equipment regularly to ensure safe and good working order report any issues.
  • Maintain Tool lists of Company and Employee items to ensure accurate record keeping.
  • Be able and willing to accept SHE regulatory appointments.

Fleet / Tools and Fuel Management:

  • Checks to be performed on the company vehicle and Inspection sheets/reports are completed to determine relevant services and license renewals for services.
  • Check during and after services, to ensure they were carried out correctly.
  • Ensure diesel consumption is correct and adheres to SHE requirements where ordered/delivered/kept on premises.

Communications and Reporting:

  • Ensure a professional approach when dealing with internal and external stakeholders.
  • Written and verbal communication must comply with LPSA's code of conduct and should always be executed in a professional manner.
  • Ensure timeous and professional responses to service queries and complaints.
  • Provide timeous feedback and status update on projects managed (E.g., progress reports and service logs)
  • Complete job Cards, Work Orders Attendance Reports and all related documents and ensure such documents are signed and submitted to the applicable department/s.
  • Ensure site hours are correctly indicated to allow for hours of onsite tracking.
  • Review and Monitor Reports provided by staff within your department.
  • Present yourself in a professional manner upholding the reputation of the Company.

Human Resources:

  • Manage a team of technical and administrative personnel.
  • Training and developing technicians to ensure correct skill sets are present within the team. This includes providing training on new equipment and technologies, as well as on customer service skills.
  • Performs and verifies Performance Evaluations on direct reports at least once a year.
  • Addresses employee relations matters fairly and promptly.
  • Drives the Services and Reliability initiative focused on Preventive & Predictive services through managing direct reports and toolbox talks.
  • Must be abl

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