Power Generation Field Service Technician

2 weeks ago

Cape Town, Western Cape, South Africa Cummins Full time

We are looking for a talented
POWER GENERATION FIELD SERVICE TECHNICIAN to join our team specializing in
SERVICE for our
DISTRIBUTION BUSINESS SEGMENT in
CAPE TOWN, WESTERN CAPE, SOUTH AFRICA.



  • Product Repair and Maintenance
  • Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following reuse guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to prefailure condition.


 Diagnostics Application
  • Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.


 Technical Escalation
  • Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
  • Electronic Service Tool Application
  • Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Qualifications

  • Millwright Trade Certificate / Diesel Trade certificate
  • Current relevant electrical certification with High Voltage/ Low Voltage experience
  • Have a deep understanding of Diesel Engines and Generators in general and be familiar with Cummins' Service Tools
  • InPower & InSite
  • Be familiar with different types of Generator Controllers in the market. Power Generation/ Electrical Technician

Job SERVICE

Primary Location South Africa-Western Cape-Cape Town-South Africa, Cape Town, Cummins Distributor

Job Type Shop

Recruitment Job Type Technician

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