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Portfolio Intelligence Analyst
2 weeks ago
- Administer and maintain project support tools, such as project management software, collaboration platforms, and reporting tools.
- Customize and configure project support tools such as PPO, Jira, Power BI to meet the specific needs and requirements of project teams and portfolios.
- Design and develop BI reports, dashboards, and data visualizations using tools such as Power BI, or similar platforms.
- Customize Jira workflows, screens, fields, and permissions to meet the needs of various teams and projects.
- Collaborate with stakeholders to gather requirements and translate business needs into actionable project and portfolio support items.
- Conduct training sessions and workshops for users to maximize utilization of project support tools, promoting best practices and efficiency.
- Provide technical support to project teams on the use of project support tools.
- Create and maintain technical documentation for portfolio support tools and related processes.
- Identify opportunities to automate tasks, streamline workflows, and enhance data quality.
- Develop and implement best practices, guidelines, and standards for utilizing project support tools.
- Collaborate with IT teams to troubleshoot technical issues and ensure seamless integration of project support tools with other systems.
- Monitor and analyze usage data and metrics to identify opportunities for improvement and optimization.
- Stay updated with industry trends and advancements in project support tools and recommend new tools or enhancements as needed.
- Assist in the evaluation, selection, and implementation of new project support tools.
Qualification:
- Grade 12
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications in Jira administration or BI tools are desirable but not mandatory
Experience:
- As a Project Support Tool Specialist or similar role.
- Hands-on experience with BI tools such as Power BI, or similar platforms, including report or dashboard development and data modeling.
- Experience in customizing and configuring project support tools to meet specific requirements.
Knowledge and Skills:
- Strong technical skills with proficiency in project management software (e.g., PPO, Jira Align, Clarity), collaboration platforms (e.g., Microsoft Teams,), and reporting tools (e.g., Power BI).
- Excellent troubleshooting and problem-solving abilities.
- Ability to effectively communicate technical concepts to non-technical stakeholders.
- Effective communication skills with the ability to train and support project teams.
- Familiarity with project management methodologies (e.g. Agile, Waterfall) is a plus.
- Ability to work independently and collaboratively in a fast-paced environment
Personal Attributes:
- Action orientated - Contributing independently
- Business insight - Contributing independently
- Customer focus - Contributing independently
- Plans and aligns - Contributing independently
- Collaborates - Contributing independently
Core Competencies:
- Being resilient - Contributing through others
- Collaborates - Contributing through others
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
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