Tts Client Intelligence Portfolio Analyst

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description


Design, development and maintenance of the knowledge, information management and business intelligence by looking at document requirements and validating with stakeholders, design and generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions to improve efficiencies in the business.


  • Business Intelligence Data Management.
  • Manages risks in own area of responsibility.
  • Ensure development and continuous value add improvement to operational processes.
  • Compile reports that track progress and guide business to make informed decisions.
  • Participate in planned activities that are appropriate for own development.
  • Display and encourage an appreciation of teamwork and inclusivity.
  • Develop, encourage and nurture collaborative relationships across area of specialisation.
  • Control expenditure and identify process improvements to contain and reduce costs.
  • Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
  • Manage Business Intelligence Report and Dashboards.
  • BI Data Analysis for Business Improvements.
  • BI Operational Execution BI Analyst.
  • BI Project Implementation and Adhoc Service Projects.
  • Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
  • Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
  • Anticipate consequences and adapts problem solving based on continual feedback.
  • Adapt communication styles to meet the needs of different audiences.
  • Verbalise in written form the user requirement so that the user is able to track and signoff the requirement.
  • Engage with the business to understand their strategic goals and what reports are required to enable them to monitor and track performance and guide future decision making Identify interesting trends.
  • Use problem solving skills to challenge outdated or inefficient processes where possible with as little impact on the end user as possible.
  • Display persistence and problem solving in resolving bottlenecks and obstacles.
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
  • Maintain a positive attitude and respond openly to feedback.
  • Handle stress in ways that do not negatively impact others.
  • Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards.
  • Take ownership of personal career development leveraging formal and informal opportunities.
  • Review client transacting behaviour regarding Products, Processes and Services (including the fulfilment of it) in order to identify product gaps and to close the gaps.
  • Utilising various reporting tools to analyse the clients' previous transacting behaviour and seeking suitable and effective solutions accordingly.
Job Details

Application Closing Date

31/05/24

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