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Business Funding Administrator
2 weeks ago
Brief description of the vacancy
Experience required:
- 2+ years of work experience as an administrator
Qualifications required:
- Matric
Computer Skills required:
- MS Office
- Outlook
Key Responsibilities (KPI's):
- Attending to incoming calls or redirecting where necessary
- Initial contact with clients when they have applied for business funding
- Follow up calls with clients where we have been unable to reach them with the initial call.
- Managing the Client support box
- Ensuring the correct information has been received
- Follow up calls to clients where we are waiting for the business bank statements
- Time Management being able to multitask between the different tasks required in the team.
Product Knowledge
- Need to be able to explain the product, pricing, loan terms, etc. to the customers.
Process Knowledge
- Need to understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers.
- Able to explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements.
- Organising information gathering bank statements, creating client folders, and saving bank statements in these folders.
- Excellent customer service providing timely, attentive, and upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the business.
Job Type:
Permanent
Pay:
R15 000,00 per month
Education:
- High School (matric) (preferred)
Experience:
- administrator: 2 years (required)
Location:
- Cape Town, Western Cape (required)
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