Isola Supervisor

Isola Supervisor
(9486)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion

Job Summary

To assist in overall restaurant operations management in promoting and ensuring total guests' satisfaction with a high standard of service and maximize potential revenue through exceeding guests' expectations and hospitality. To promote and ensure a strong team environment in ensuring colleague motivation and satisfaction in delivering their duties promptly and courteously. As well as the supervision of duties and responsibilities of colleagues and set SOP's for the outlet.

Key Duties and Responsibilities

Maintain complete knowledge of:

• All liquor brands, beers and nonalcoholic selections available in the outlet.
• The particular characteristics and descriptions of every wine / champagne by glass and most major wine on the wine list, as well as understand the focal concept of each. e.g. cocktails served at Isola.
• Designated glassware and garnishes for wines and beverages.
• All menu items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Constantly review on daily specials and top sales items; update briefing board throughout shift. Ensure that colleagues are aware of such.
• Daily reservation updates and V.I.P. list.
• Scheduled inhouse group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/services procedures.
• Strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving

Financial & Area Management

• To maintain the restaurant profits through increased revenue and minimizing of costs.
• To be responsible of restaurant asset management.
• To accurately forecast business demands on weekly basis to ensure efficient staffing, food and general supplies ordering.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify and cleanliness.
• Follow and maintain established par levels for supplies and equipment.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.

Service & Guest Relations

• Check the status of all orders and ensure that they are delivered within designated timelines.
• Assist and guide colleagues with their job functions to ensure optimum service to guests.
• Assist Assistant Manager to conduct formal colleague training program on food and beverages and service standard.
• Monitor guest reactions and confer frequently with service colleague to ensure guest satisfaction.
• Review guest feedback with Assistant Manager to check on guest satisfaction and offer further assistance.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and maintain cleanliness and working condition of restaurant equipment, supplies and work areas.
• Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
• Handles all guest complaints immediately, courteously and satisfactorily
• Greet all guests and escort them to their allocated tables
• Exhibit a thorough knowledge and confidence in communicating with guests in all instances.
• Initiate guest interaction through seeking and soliciting feedback from guests.
• Promote positive guest relations at all times.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Inspect table setups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.

Staff

• Maintain colleague supervision at all times
• Organize coordinate, direct colleague in setup, service and breakdown of hospitalities in accordance with restau

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