Dsc Customer Service Liaison

2 weeks ago


Kempton Park, Gauteng, South Africa DHL Full time

Job Purpose:

To proactively provide a central point of communication for clients, customers and internal departments. To Achieve & sustain Service Excellence by assisting CSM with all related areas

Key Accountabilities:

  • Daily Compile & Distribute Re-Delivery Report
  • Daily Communicate & Change Expected Delivery Dates
  • Daily Log & Communicate all delivery delays to all Customers / Principals
  • Daily Log & Communicate all returns to all Principals & log authorisation numbers
  • Communicate all related incidents, including Hijack or Accidents to all parties & log all details, request orders to be reinstated and arrange alternative delivery day with Customer
  • Log & communicate special, add on, collections requests with Operations & feedback to Principals
  • Compile weekly reports for Management
  • Identify problem areas, and liaise with management
  • Work closely with other departments to ensure Client & Customer needs are dealt with and Customer Service Levels are maintained within the agreed SLA's
  • Work is task driven, person must be prepared to complete tasks before taking any breaks (lunch, tea)***
    Qualifications, Experience & Attributes:
  • Matric
  • 2/3 years warehousing/logistics experience
  • Excellent interpersonal skills
  • Ability to follow work procedures and safety rules
  • Ability to read, understand, and follow directions/instructions
  • Ability to communicate effectively with team members
  • Excellent written and verbal communication
  • Selfstarter
  • Ability to work under pressure
  • Excellent typing skills
  • Good Problem solving & follow through ability

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