Business/sales Representative

2 weeks ago

Durban, KwaZulu-Natal, South Africa Staff Solutions Full time

KwaZulu Natal, Durban**
Monthly Cost To Company (Market related)

NEW VACANCY ALERT

Our client in the automotive sector seeks to employ a Business/Sales Representative to be based at their operations in Kwa-Zulu Natal

Duties:

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Achievement of Sales Budget (Revenue, Margin, Units)
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Support the implementation of the Stores strategy
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Canvassing and opening of new customer accounts based on their viability as future customers
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Provide the customer with stands, P.O.S. material, claims and rotation procedure training
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Assist with consignment stock process when required
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Update customer database by providing new information regarding new customers and/or updating existing information
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Monthly SBO meeting with Regional Manager to feedback status of new business
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Monitor monthly sales per customer using the Sales Management process
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Buying patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers
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The setting up model stocks per customer i.e. unit mix required and sold
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Stock rotation in line with consignment stock/model stock levels
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The need for scrap recovery
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Customer satisfaction levels through joint visitations with Regional Manager
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Appropriate support in master and dynamic route planning in collaboration with warehouse staff and logistics
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Selling of concepts and ideas to customer
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Appropriate links between internal and external customers eg. Debtors, customer integration centre, warehousing and the customer)
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A set daily calling cycle
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Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy)
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Provide input into the sales budgeting process on an annual basis
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Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary
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Manage and monitor gross profit on a daily basis and implement action plan if necessary
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Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes
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Build customer relations by planning, controlling and updating delivery schedules, pricing, customer model stocks
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Ascertain whether correct pricing structures are in place at all times
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Host regular trade evenings and suitable entertainment in order to promote the product and grow/develop customer relations
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Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager
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Respond timeously to all queries raised by customers
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Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyones satisfaction
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Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and logistics (customer information centre)
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Ensure daily and weekly discussions take place with customer liaison (customer interface centre
CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved***:
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Assist customer liaison department with maintaining customer base by updating customer information when necessary
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Provide monthly feedback to the Regional Manager on all activities relating to the customer
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- responsible with debtors for effective, timeous collection of outstanding debtor's monies*****:
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In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times
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Assist debtor's staff in resolving customer queries
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Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done
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Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure
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Reduce operational costs by optimizing company resources (cell phone, car etc) and curbing unnecessary expenses
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Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis
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Ensure proper planning and monitoring of consignment stock in line with stock movement
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Monitor stock rotations and replenish with new stock in need
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Assist the customer in managing their own stock levels and mix
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Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries
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Requirements:***- **Matric

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