Candidate Delivery And Engagement Manager

3 weeks ago


Cape Town, Western Cape, South Africa Hr Genie Full time
We are looking for a Candidate Delivery and Engagement Manager to join our team.

Job Purpose:

To lead and manage the process of identifying, attracting, and engaging candidates to fulfill specific business briefs and requirements.

To provide strategic leadership and support to internal delivery functions and departments.
To oversee the proactive tracking and continuous management of the candidate customer journey.
To identify and capitalize on new business opportunities through market research and lead generation.

Key Responsibilities:

Candidate Engagement and Fulfillment:
Supervise the team in mapping potential candidates within new and existing clients.
Oversee interview processes, including telephone screening and CV advising.
Ensure effective name gathering and candidate care calls for new acquisitions.

Internal Delivery Function Support:
Lead support for delivery and business development processes.
Enforce compliance with pre-employment checks, company policy, and relevant legislation.
Maintain high service standards for candidates and clients.
Implement accurate database management and adherence to company systems and reporting.

Candidate Journey Management:
Manage existing candidate databases, track career progressions, and service active and passive candidates.
Set and deliver against candidate service level agreements.
Identify and engage passive candidates and Most Place-able Candidates (MPCs).

Business Development and Opportunity Identification:
Coordinate reference checking and proactive marketing of MPCs.
Facilitate lead generation and decision-maker identification.
Stay informed about industry trends and news.

Softer Skills Required:
Excellent communication and advanced questioning skills.
Ability to influence and engage with candidates at all levels.
Market expert with the ability to articulate specialist knowledge.
Proficiency in LinkedIn, job boards, and other candidate portals.

Interview Areas to Measure:
Administrative proficiency and detail orientation.
Ability to follow a process through from start to completion.
System expertise and ability to learn swiftly.
Confident telephone manner and communication skills.
Persistence, tenacity, and coachability.

Key Performance Indicators (KPIs):
New candidates registered on the database weekly.
Number of candidate interviews conducted.
Candidates refreshed or regenerated from Passive to Active.
Leads generated and decision-makers added to the database.
Quality and number of shortlisted candidates.
Percentage of candidates forwarded to interviews.
Most Place-able Candidates marketed.
References taken.

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