QA Team Leader

2 weeks ago


Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

Our client, a dynamic Registered Financial Services Provider is looking for an experienced Quality Control Team Leader to manage the Quality Control team.

Team Management

  • Managing time keeping, attendance, late coming.
  • Delegation and monitoring of daily, weekly and monthly work.
  • Development and support to the QCs.
  • Monitoring QC quality.
  • KPI's and reporting on stats
Quality Control

  • Reviewing escalations and disputes.
  • Trend analysis for the various Companies.
  • Managing changes on the Platforms utilized within the QC environment.
  • Reporting
Competencies

  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Call Scoring software
  • Managing a team
  • Detailoriented
  • Strong interpersonal skills
  • Professional Communication

Benefits:

Join our team and you will benefit from our.

  • Training and development opportunities
  • Growth opportunities
  • Daily, weekly & monthly rewards & Recognition
  • Cash incentives
  • Quarterly bonus rewards
  • Pension funds benefits
  • Maternity benefits
  • Birthday vouchers
  • Onsite canteen with wholesome meals or more

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