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Export Channel Controller
2 weeks ago
Qualification:
- Minimum Matric
Experience
- 5 years' operational export experience in controlling clients
- Knowledgeable in all aspects regarding Customs clearance on Seafreight, Roadfreight and Warehousing
Personal Attributes:
- Well groomed
- Knowledgeable in all aspects of Exportation
- Enthusiastic, passionate, energetic
- Good planning skills and organised in ones work priorities
- Attention to detail
- Good management skills
- Willing to take full ownership of responsibilities
- Able to deal with conflict
- Open and honest in communication
- Be able to confront people on issues
- Thrives on change
- Teamorientated
- Proactive
- Ability to work well under pressure
- Patience, thorough and organised
- Able to prioritise
- Initiative to improve on efficiencies
Responsibilities:
- Take full ownership of communication with customers nominated to channel
- Manage all documentation, communication and status flow for nominated clients
- Control all aspects of Exportation from the time first document is received from customer through to shipping of consignment and recover of charges
- Handle export operations from start to finish
- Understanding & Processing Export Customs & Port documentation. General Cargo & Wine documentation
- Must have a sound understanding of INCO Terms
- Promote inter channel and inter departmental communication and cooperation
- Ensure customer status updates
- Control and optimise all systems
- Handle all customer queries
- Costing and Invoice quality checks (Paying expenses without consideration of recovery resulting in write offs)
- Manage position controls and file revenues
- Report to Management on all channel performance issues
- Cooperate with and ensure close communication with client service managers and directors relative to customer requirements and systems
Computer experience required:
-
Cargowise experience essential not negotiable:
- Microsoft Office:
- Word
- Excel
- Microsoft Outlook
- Internet
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