Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Seasoned Recruitment Full time
Exciting new opportunity
- _
This is a permanent position, based at Zanzibar._

  • Ensure you wear the correct uniform and that you are well presented at all times.
  • Ensure high standard of personal hygiene.
  • Be friendly, considerate and greet all guests and staff
  • Maintain open lines of communication with other staff
  • Support the Senior Management in overall responsibility for the effective management and running of lodge.
  • Assist in training and developing of staff as necessary
  • Work closely with the Management team to ensure a seamless daily operation.
  • Placing daily operational orders in a timely and budgetsensitive manner, delegate as necessary.
  • Participation in the management, implementation and updating of the lodge FBC todo lists
  • Ensure lodge styling guide and styling updates are documented and work closely with the Hospitality training team to ensure clear communication
  • Ensure that administrative functions within the camps are maintained and monitor beverage control
  • Ensure that guest information and requests are shared and gathered for all guests arriving or departing from the lodge.
  • Checking in and out all guests
  • Assist with checking guests rooms and that guest areas are neat at all times
  • Host/interact with guests daily and communicate feedback if necessary
  • Be aware of & make your chefs aware of special dietary needs and special occasions
  • Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times
  • Oversee all Food and Beverage aspects of the resort and be sure they are to company standard.
  • Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear, effective communication between all departments happen
  • Attend management meetings
  • Lead the green team and conservation initiatives on the island
  • Keep the region informed onlodge stories regularly
  • Assist with Social media and other PR related communication
  • Manage Staff Delight activities, including lodge life activities and staff swaps
  • Allow for flexible work hours
  • Pay close attention to day sheet information such as dietary requirements and medical requirements for guests, eg. Bad back, Room configurations, prebooked activities.
  • Assist in checking the lodge forecast and other office administration
  • You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
  • Go the extra mile for guests and staff
  • Be flexible when receiving unexpected requests from guests
  • Connect with guests daily to ensure they are happy and having a personalized experience.
  • Be motivated, friendly and proactive when dealing with lodge operations and guests expectations
  • Be responsible for upholding the &Beyond standards within the lodge
Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

  • Higher Diploma or Bachelor's Degree in Hospitality Management
  • 34 years' experience
  • Computer literate
  • Fluent in English (oral and written)

COMPETENCIES REQUIRED:

  • Analysis and problem solving
  • Proactive work ethic
  • Take pride in personal appearance
  • Critical thinking always maintain a high level of professional skepticism
  • Attention to detail
  • Good communication skills
  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and selfmotivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.
Great company benefits

Pay:
R35 000,00 - R45 000,00 per month

Education:

  • Diploma (required)

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