Client Relationship Manager

2 weeks ago

Johannesburg, Gauteng, South Africa POP WAREHOUSE (Pty) Ltd Full time

Job Description - Client Relationship Manager

Job Summary:

  • Maintain the company's existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner

Reporting Structure:

  • Reports into National Head of Client Services
Min Qualifications

  • Matric (with Maths) with a relevant degree/Diploma
  • Minimum 5 years Relevant experience and proven track record in Client Relationship or Key Account management
  • High computer competency in Excel; Word; PowerPoint required
Skill set & requirements

  • Good Financial Acumen
  • High computer literacy, understanding and proficiency
  • Excellent written and verbal skills (English main business language)
  • Strong interactive and coordination abilities
  • Strong numeracy skills with demonstrated attention to detail
  • Able to consistently work under pressure and meet deadlines
  • People management & leadership skills
  • Excellent organization and planning skills
  • Must be accurate & detailed
  • Ability to multitask in stressful situations
  • High sense of urgency
  • Ability to be effectively plan, organize, audit
  • Must be prepared to work outside of business hours
  • Ability to work quickly and accurately on an independent basis
  • Display initiative to quickly identify and resolve variances, failures, and discrepancies
  • Strong Problemsolving skills
  • Ability to multitask in pressurized situations and trouble shoot
  • Keen sense of urgency
  • Strong cognitive processing ability
Job Description and Key responsibilities

  • Managing the relationship with the client to high standards
  • Interface with client and account coordinators
  • Identifies and anticipate client requirements
  • Determine availability and promotion of company services
  • Mediates process, resolves issues
  • Executes within the service level agreement
  • Play major role in providing client consultation
  • Knowledge and awareness of clients' organization and structure
  • Staying aware of client news and changes
  • Maintenance of client records and updating of changes
  • Communicates, monitors billing procedures
  • Establishes and promotes goodwill with customer
  • Reviews client history and contact customer as follow up activity
  • Financial controls and ensuring responsible budget management at all levels
  • Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
  • Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
  • Selfmeasurement on service levels and presentation to line manager
  • Act as a point of contact for ensuring excellence and accuracy in service and distribution feedback to client issues
  • Communication of special invoicing requests from clients
  • Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
  • Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
  • Reports and updates to clients on items missing or damaged from events.
  • Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
  • Liaising with client and suppliers in the event of a callout both during office hours and after hours
  • Tracking after hours and weekend installations and collections
  • Running an Events Calendar and ensuring accuracy
  • Ensuring data accuracy
  • Ensuring that stock is cared for and kept safe
  • Checking of POP Equipment and ensuring regular maintenance is performed
  • Using a triage system for event prioritization and coordinating equipment for the events
  • Reporting on damages monthly
  • Reporting on redundant items monthly
  • Ordering of consumables and tracking the use of consumables
  • Contact sessions with Clients quarterly or as required
  • Weekly planning session with EM's, clients as required

Salary:
R30, R35,000.00 per month

COVID-19 considerations:
Not at present but this may change

Application Deadline: 2023/01/21

Expected Start Date: 2023/02/01

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