Unclaimed Benefits Advisor

2 weeks ago

Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time
Company Description

  • The Unclaimed Benefits Advisor has an important role in bringing the ambition and objectives of the HR function to life. This role is instrumental in ensuring we manage and execute the process involved in the payment of members and beneficiaries listed under the Unclaimed Benefit Books of all related funds. This is to manage all the associated risks such as reputational for the Company.

Finances are vital. You'll help us see where we're going.


Anglo American aspires to become the most valued mining company in the world, and to achieve this ambition we are implementing a radical programme - Beyond Finance - which is currently transforming and improving many of the ways in which our teams work.


We are focused on simplification and standardisation, with the aim of significantly reducing the amount of time our people spend on manually working with data.

We want to help our business to meet ambitious targets, so individuals joining us will be equipped with new skills and better tools to provide new insights and further drive business performance.


Platinum

Job Description:

  • In the scope of work, the Unclaimed Benefits Advisor will work closely with the Benefits Specialist to use the Policy guidelines to ensure the reduction in the Unclaimed Benefits book in the context of Anglo-American Platinum's strategy and operating environment.

The key activities of this role are to:

  • Manage all incoming queries and calls received by former employees/ and or their beneficiaries and Third parties such as Attorneys.
  • Manage the unclaimed benefits, wages and deduction in arrears matters.
  • Direct matters appropriately to the Fund Administrators to investigate and advise the Employer on outcomes of benefits to be claimed and matters that do not have a claim.
  • Ensure all FSCA and Pension Fund Adjudicator enquiries are attended to timeously; investigated and resolved within the stipulated date provided by the Regulator.
  • Direct matters to the Fund Administrators, identified as high priority in the trace strategy.
  • Execute all administrative functions for an effective book management.
  • Manage all Data information and files from the Fund administrators, tracers and internal departments for management and reporting.
  • Manage the Terminations files monthly with the Fund administrator and our Data Analytics team to ensure no increase in unclaimed benefits.
  • Maintain Legislative and Policy compliance requirements regarding Pension Funds Act and FSCA, POPIA and our Data Protection Policy.
  • Ensure the unclaimed benefits policy and procedure is revised with process changes as they arise in consultation with the Benefits Specialist.

This role is at our Johannesburg
Corporate Office, at a Band 6 level reporting to the Benefits Specialist.

  • Qualifications
  • A relevant Diploma/ BCom degree

Experience:

  • 23 years working experience.
  • Experience working with Tracers will be an added advantage.
  • Proficient in data analysis, SAP and advanced Excel
  • Proficient query resolution: Queries incoming from former employees, their beneficiaries, Attorneys and other third parties, both telephonic and written correspondence such as summons, final demand letters.
  • Proficient in communication (verbal and written) and interpersonal skills
  • Proficient with organising and planning skills
  • Good analytical and diagnosis skills
  • Proficient with negotiation skills
  • Advanced computer skills
Additional Information

  • When you join Anglo American you can expect to enjoy a competitive salary and benefits package, but more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We are a large, successful multinational company and we are still growing all the time.

Who we are
Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine.

We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities, and countries in which we operate and for society at large.

Anglo American is re-imagining mining to improve people's lives.

How we are committed to your safety
Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry.

Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.


Inclusion and Diversity
Anglo American is an equal opportunities employer. We are committed to promoting an

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