Administration Support Agent

2 weeks ago


Durban, KwaZulu-Natal, South Africa EKS Vehicle Tracking Full time

Responsibilities:

  • Marketing of EKS Vehicle Tracking to both existing and prospective clients.
  • Establishing, building, and maintaining relationships with our various partners.
  • Contract administration, feedback, and daily statistical reporting.
  • Ensuring that Customer Service standards are maintained in a highly pressurized environment.
  • Providing service within the region as well as other departments/regions/staff within EKS Secure Technologies.
  • Meeting /exceeding targets.
  • Data capturing.
  • Followingup on leads/queries.
  • Scheduling fitments of EKS Secure Technologies units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking/Maintaining high Quality of schedules.
  • Monitoring effective utilization of EKS Secure Technologies technicians.
  • Outsourcing of work to Fitment centers.
  • Maintaining local and regional Scheduling Relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLAs.

Requirements:

  • Matric with at least 2 years of Contact Centre experience.
  • Bilingual (Must be fluent in isiZulu/Xhosa, Northern/Southern Sotho, English, and Afrikaans).
  • Computer literacy.
  • Excellent typing and accurate datacapturing skills.
  • Excellent communication skills.
  • Telephone etiquette.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.


Excellent time management
  • Work with time controls.
  • High levels of selfdiscipline.
  • Be able to work independently.

Job Types:
Permanent, Full-time

Education:

  • High School (matric) (required)

Experience:

  • Administrative office procedures and practices: 2 years (required)
Application Deadline: 2024/02/14

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