2nd Line Support Agent

2 weeks ago


Durban, KwaZulu-Natal, South Africa Tech5 Full time

We're Hiring

2nd Line Support Agent.

Check our website for the complete breakdown:

Full Job Description
Applicants are invited to submit their CV for the 2nd Line support agent position based in Kloof KZN.

Purpose of the role:

  • 2nd Line support agents provide support to first and second line queries, as well as advanced networking support. This includes escalations from 1st line support agents and advanced troubleshooting.
  • 2nd Line support agents may also be required to support the shift teams.

Troubleshooting, problem-solving and monitoring:

  • Make use of troubleshooting tools such as tracert, ping, bandwidth test.
  • Monitoring of the Network using The Dude.
  • Identify trends with incoming calls, issues, and support requests, and escalate them to the relevant departments.
  • Assist customers with VoIP related issues, training will be provided if needed.
  • Identify network issues by gathering information and troubleshooting, and escalating through the ticketing system.
  • Assist Field Technicians remotely with troubleshooting, configuration & service credentials.
  • Support and assist with the development, training, and upskilling of 1st line support agents.
  • Provide support to the support Teams by assisting with ticket backlogs when required.
  • Adhere to and contribute to internal technical documentation and knowledgebase.
  • Work in a team and collaborate to improve customer support.
  • Research and remain up to date with current industry and technologies and share learnings with the team.
  • Learn to use company software programmes and tools.
  • Excellent communication skills, 2nd language advantageous
  • Excellent interpersonal skills
  • Excellent phone etiquette
  • Ability to work under pressure
  • Problemsolving skills
  • Wireless and fibre knowledge
  • Ability to troubleshoot technical issues
  • N+ or equivalent experience
  • Will be able to work on standby
  • Mikrotik Knowledge advantageous
  • VoIP knowledge advantageous

Education Requirements:

  • Matric.
  • N+ & A+ certification, or equivalent knowledge/experience.

Applications:

Please Note:


Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.



  • Durban, KwaZulu-Natal, South Africa Shoreability Full time

    Job Description -2nd Line Support TechnicianSummary of roleWe are fast expanding Managed Service Provider supporting health care clients and a variety of businesses in the UK and in Europe.As a 2nd line technical support engineer you will be responsible for providing technical support to our clients and ensuring that their systems and networks are...


  • Durban, KwaZulu-Natal, South Africa Shoreability Full time

    Job Title: Senior Support TechnicianWe are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious and...


  • Durban, KwaZulu-Natal, South Africa Shoreability Full time

    Job Title: Senior Support TechnicianWe are a leading Managed Service Provider (MSP) seeking a highly skilled Level 2 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious and...


  • Durban, KwaZulu-Natal, South Africa The Woodford Group Full time

    The Woodford GroupOpportunity: National Operational Support Agent - KZNJoin Our Team: Are you an organised, agile individual passionate about providing operational support at a nationallevel? We are looking for three proactive and skilled National Operational Support Agents to join our dynamic team,working out of the Head Office Control Room in...


  • Durban, KwaZulu-Natal, South Africa Debt Solutions SA Full time

    Open Week for Recruitment We are looking for TOP Sales Agents to join our team.Debt Solution SA is hosting an open week for RecruitmentDate : Friday 26th May 2023 toFriday 2nd June 2023Time: 9h00 to 16h00Address:Unit 406 4th Floor Problem Mkhize roadCowey Park CenterEssenwood(Opposite Woolworths on Essenwood Durban )Experience Required1 years call centre...


  • Durban, KwaZulu-Natal, South Africa The Faculty Full time

    As a Customer Support Agent, you will be responsible for providing technical assistance and support to customers who are experiencing issues with software, hardware, or other technology products. You will serve as the primary point of contact for customers, helping them troubleshoot problems, answer questions, and resolve their technical issues. This role...

  • Telesales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Rewardsco (Pty) Ltd Full time

    Calling all Telesales Agents. We have various career opportunities available and need dynamic telesales agents with 4 months recent upgrades, new lines, or migrations experience within the local market. Proven track record essential.We offer: Competitive basic salaries from R 5000:Great benefits- Free Discovery Medical Insurance + R 5000 funeral cover and...


  • Durban, KwaZulu-Natal, South Africa CAREERBOX Full time

    HIRING TECHNICAL SUPPORT AGENTJob descriptionWHAT'S IN IT FOR YOU Guaranteed Basic Salary: R plus R campaign allowance. Amazing Incentives Awesome Growth Potential Exposure to dealing with international customers.REQUIREMENTS: Matric 1+ years of experience working directly with customers and providing high quality service. Call Center experience Experience...

  • Sales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa 13Ten Full time

    Attention UK Sales Professionals We are seeking experienced sales agents to join our dynamic team.We are looking for sales professionals who have a proven track record of success in the UK sales industry. As a sales agent with our company, you will have access to a great working environment, a supportive team, and opportunities for career...

  • Telesales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Rewardsco Full time

    Job Details: Division Rewardsco Sales Business Unit Outbound Minimum experience Entry Level Company primary industry Telecommunications Job functional area SalesCalling all Telesales Agents. We have various career opportunities available and need dynamic telesales agents with 4 months recent upgrades, new lines, or migrations experience within the local...

  • Telesales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Mobile Telesales Agent_ purpose_The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts._ key responsibilities_- Direct Sales: Contact prospective customers to present information and explain available products. Deliver prepared sales talks, reading from a script that describes...

  • Telesales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Credit Telesales Agent**_purpose_**- _Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?Mrp money is looking for a self -motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.The Credit Telesales Agent will be responsible for selling credit sales products to...


  • Durban, KwaZulu-Natal, South Africa CareerBox Full time

    Job descriptionSouth Africa's Largest Contact Centre is recruiting customer service agents to support an international Airlines Customers and provide a world class service. We are looking for experienced customer travel agents to join our dynamic team based in Durban.The Airline agent works on the phone, in a contact center environment, providing the highest...


  • Durban, KwaZulu-Natal, South Africa CareerBox Full time

    Job descriptionSouth Africa's Largest Contact Centre is recruiting customer service agents to support an international Airlines Customers and provide a world class service. We are looking for experienced customer travel agents to join our dynamic team based in Durban.The Airline agent works on the phone, in a contact center environment, providing the highest...


  • Durban, KwaZulu-Natal, South Africa CareerBox Full time

    Job descriptionSouth Africa's Largest Contact Centre is recruiting customer service agents to support an international Airlines Customers and provide a world class service. We are looking for experienced customer travel agents to join our dynamic team based in Durban.The Airline agent works on the phone, in a contact center environment, providing the highest...


  • Durban, KwaZulu-Natal, South Africa Educor Full time

    Debtors Admin Receipting Agent (JB3217): Pinetown, Durban, Kwa Zulu Natal - Accounting/FinanceDebtors Admin Receipting Agent (JB3217)DurbanMarket-RelatedEducational Requirements:Grade 121-2 years experience with a debtor's environmentHyphen and Grafana experience recommendedDuties and Responsibilities:Contacting clients and making payments arrangementsEnsure...

  • Real Estate Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa CPS Properties Full time

    Fast growing National Estate Agency requires qualified estate agents. We offer favourable commission structures and full admin support and training.We provide agents with listings and leads. Must have own car,cell phone and laptop.No desk fee.Job Types: Full-time, Commission, PermanentSalary: From R25,000.00 per monthAbility to commute/relocate: Durban,...

  • Real Estate Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Leadsprop Full time

    If you are an AWESOME, ENERGETIC, PROFESSIONAL, and GOAL DRIVEN Sales Agent then you are in the right place Join our team as we are expanding Leadsprop, head office based in Somerset West, Western Cape is growing and looking to recruit Non-Principal Full Status Agents in various areas.We offer our team the following:Personal Online Systems; Dynamic marketing...

  • Senior Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Future Careers Full time

    Our Client is looking for an individual to provide advice, guidance, recommendations on the adherence of regulatory compliance practices in client facing divisions (1st line) ensuring compliance regulatory risks are identified, assessed, and reported on for the Group.Description Identify and manage all Regulatory requirements of the Group which includes...

  • Collections Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Collections Agent (Day Shift)_your purpose_The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs._ your responsibilities:_ Negotiate payment arrangements in accordance with set standards Accurately updating customers' information Establishing...