![Iress Limited](https://media.trabajo.org/img/noimg.jpg)
Graduate Support Specialist
2 weeks ago
Who We Are
At Iress, we believe technology should help people perform better every day.
Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.
From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day.
Iress is one of Australia's largest technology companies and employs more than 1,900 people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia.
Role purposeWe are looking for a highly motivated graduate for our 12 month graduate program. The position requires a driven, ambitious team player who enjoys a challenging, fast-paced environment. Provide 1st Line Iress Product support to end-users
Your objectives and responsibilities will focus on- Provide 1st Line Iress Product support to end-users & clients Strive for First call resolution in every instance- Keep Clients informed and updated of the status of queries and manage their expectations- Ensure compliance with operational processes and procedures in resolving support queries- Ensure that all service requests are managed against service delivery processes, procedures, expectations and requirements Take ownership of all client service requests and follow through to resolution or alternatively, where required, follow formal escalation procedures and communication protocols- Maintain awareness of service requests that are open and escalate to management where sufficient progress has not been made
Key Relationships- Account managers- Implementation- Product Managers- Product specialist
Core Skills, Knowledge and Attributes- A strong sense of urgency- Communication Skills- Creative problem Solving- Organisational Skills- Product Analysis- Relationship Building- Situational Decision making- Stakeholder Management
Qualifications:
- 3 year completed Bcom Computer Science Degree
Why work with us?- Competitive remuneration- Global opportunities- State-of-the-art offices- Casual dress, flexible work policy- Access to learning and development programs- Young, diverse workforce- 3 days' leave per year for charity initiatives- Global 36-hour hackathon- Pause areas, Table tennis, Games room, Showers, Friday afternoon drinks- Close access to shopping centers- Active Sports & Social and CSR events- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
Employee
Time Type
Full time
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