Field Technician-micros Cape Town

2 weeks ago


Cape Town, Western Cape, South Africa AdaptIT Full time

Listing reference:
adapt_000126
Listing status: Online-
Position summary

Industry:
IT & Internet

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Job category:Hospitality, Hotel, Catering, Tourism and Travel
Location:Cape Town

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Contract:Permanent
EE position:No
About our company

  • A provider of leading specialised software and digitallyled business solutions that assist clients across targeted industries.
    Introduction
  • We are currently recruiting for a Field Technician for Micros Cape Town to join the team.
    Job description
Primary Responsibilities for the Role

Repair Process

  • Make sure spares units are available for Van stock
  • Make sure all equipment we hold we create refurbished options
  • Repair all outofwarranty equipment
  • Make sure warranty equipment is tested before creating a Job Card
  • Make sure to troubleshoot and Log cases with our Suppliers
  • Make sure to test all repaired equipment from Our suppliers
  • Complete all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process

  • Meet with the Micros Hardware Manager to be briefed on any special requirements.
  • Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.
  • Field Technician must sign for all equipment
  • Work with stock controllers and PM to complete Scheduled Refurbishments
  • Field Technician will test all the equipment and submit the details to PM for quoting
a) Support Assistance

  • Micros Field Technician is required to support the products assigned to him/her.
  • Clients on 'Stop Support' are not to be supported without authorization by Management.
  • All support calls are to be logged on the inhouse call logging system according to the Micros logging standards.
  • Micros Field Technician is to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
  • All logged calls are to be updated daily
  • Ensure timely resolution or assignment of call within the Micros SLA commitments
  • Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.
  • Ensure that ALL equipment is checked in and out and properly maintained
  • Make sure the support process is fully understood

Minimum requirements
Minimum Qualification and Experience Requirements

  • Grade 12 National Senior Certificate
  • A N Server qualification advantageous
  • Minimum 3 years' experience in Information Technology
Desired Skills and Qualities

  • Technical ability
  • Good problemsolving skills
  • Technical ability
on repairing electronics

  • Good administration skills
  • Attention to detail
  • Work well under pressure
  • Strong organizational and planning skills
  • IT and installation knowledge and experience
  • Attention to detail
and problem-solving skills

  • Excellent written and verbal communication skills
  • Timeous attendance to callout calls
  • Strong organizational and planning skills
  • Must be willing to be on standby on weekends and holidays
  • Complete monthly stock take report and submitted before the end of each month
  • Good time management skills
  • Willing to Travel
  • Valid Driver's License (Manual)

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