Warehouse Supervisor

2 weeks ago


East London, Eastern Cape, South Africa HR Genie Full time

Warehouse Supervisor

Purpose of the Role
To ensure a fine balance between top-notch Customer Service and Efficient Cost Management by meeting Customer Demand in a Safe and efficient manner, with a continuous focus on improvement.

Main Responsibilities and Achievements
- Health, Safety, and Environment

  • Ensure compliance with maximum Safe Pallet stacking heights
  • Maintain site housekeeping standards following the 5S philosophy
  • Head the Safety, Health, and Environmental Committee to ensure adherence to safety standards
  • Comply with all relevant legislation
  • Conduct Planned Job Observations
  • Operate vehicles safely within and outside the Distribution Centre
  • Support a safe environment for Employees, Contractors, and Visitors
- Enhanced Customer Service
  • Build and maintain strong Customer relationships by consistently delivering on promises
  • Provide feedback on Customer comments and suggestions within the service level agreement
  • Supervise Forklift Drivers and Pickers
  • Address queries, complaints, and incorrect loading to prevent future issues
  • Ensure Warehouse Turn Around Times are met
- Efficient stock quality management
  • Maintain warehouse stock age standards through proper stock rotation
  • Ensure quality control by checking packaging before loading
- Effective inventory management
  • Participate in handover processes before and after each shift
  • Conduct accurate stock counts upon request
  • Ensure clear communication with relevant stakeholders
- Management and Leadership
  • Communicate and ensure understanding of the company's Vision, Mission, Values, and goals
  • Provide coaching and mentoring to drive continuous improvement
  • Maintain a positive Industrial Relations climate
  • Manage Employee punctuality, Time, and Attendance effectively
  • Ensure awareness of business information, policies, and procedures
- Accurate checking, loading, and unloading of vehicles
  • Conduct independent checks on all loads for accuracy
  • Record returns accurately
  • Facilitate efficient loading and unloading
  • Complete all documentation comprehensively
- Routine Responsibilities
  • Conduct physical inventory counts and investigate discrepancies
  • Record physical activities in the ERP system
  • Collaborate with the Distribution Controller for efficient loading
  • Develop resourcing plans based on volume forecasts
  • Ensure accurate picking and loading of vehicles
  • Adhere to loading TAT standards
  • Operate equipment safely and compliant with regulations
  • Validate Time and Attendance/Overtime

Qualifications and Experience
Bachelors Degree (3 years) / NQF level 7 (Essential)
Upto 2 years experience (Supervisory) FMCG
MS Excel; MS Word; SAP; E Mail; MS PowerPoint


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