Recoveries & Collection Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Johannesburg
Closing Date: 07 July 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Credit

  • Career Stream
  • Credit Recoveries


 Leadership Pipeline
  • Manage Self: Professional

Job Purpose

  • To execute the legal and compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank. To manage the defended portfolio for unsecured lending as well as assist with reckless lending allegations. To maximise profit for Nedbank through effective recoveries and loss mitigation through enabling others.

Responsibilities:

  • Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
  • Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and selfreviews and using the appropriate communication channels.
  • Ensure to obtain stakeholders buyin by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
  • Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
  • Build trusting working relationships by regular communication, giving constant feedback and supporting others.
  • Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, develop, implement and monitor appropriate solutions.
  • Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
  • Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying nonadherence, communicating and formulating appropriate solutions.
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Obtain buyin for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.)
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Investigate various defenses raised and provide instruction on our vendors.
  • Attend to Defended and Litigation Matters on behalf of the bank to prevent risk.
  • Assist with investigating reckless lending claims.
  • Attend court if required to do so.

Culture:

  • Energetic
  • Driven and self starter
  • Closeknit team
  • Team player
  • Innovator

Additional information:

  • It will be beneficial for the individual to have own transport as the role will require travelling.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Qualifications
  • Bachelor's Degree/LLB completed.
  • Compliance Diploma (advantageous)
  • Admitted attorney (advantageous)
  • Minimum Experience Level years' experience in a collections/recoveries environment
  • In Depth Debt Collections and Recoveries knowledge.
  • Practicing as an Attorney (preferably)

Technical / Professional Knowledge

  • Banking procedures
  • Business principles
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Principles of project management
  • Relevant regulatory knowledge
  • Research methodology
  • Decisionmaking process


 Behavioural Competencies
  • Communication
  • Decision Making
  • Building the Sales Organization
  • Managing Work
  • Quality Orientation
  • Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at _

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