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IT Technical Transition Co-ordinator
3 weeks ago
Job Role
- Responsible for providing specialist, highlevel Technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment.
- Be the liaison with vendors and repair personnel to obtain the required service and be responsible for highlevel problem resolution, system security, policy implementation and monitoring.
Responsibilities
- Perform Release Management (Software, Hardware and Services) Activities.
- Perform Deployment Management.
- Perform Service Asset and Configuration Management Activities.
- Perform Configuration Control Activities.
- Perform Status Accounting and Configuration Audits.
- Perform Event Management Activities.
- Perform Knowledge Management.
- Perform Change Management Activities, including Logging of changes, Attending Pre
- Assist with Change impact Evaluation.
- Assist with Major Incident Management.
- Assist with Service Validation and Testing.
- Assist with Operation Support.
Requirements:
_Qualifications/ Experience_
- Grade 1
- IT related Degree/ Diploma
or/and a minimum of
8 years relevant IT experience. - ITIL Foundation
or/ and Configuration Management Practitioners Certification
or/ and Transition Management Practitioner Certification. (Recommended)
_Experience_
- Experience in working in a Project environment performing a Technical Transition Coordinator role.
- Solid understanding of Configuration and Deployment tools.
- Solid understanding of SDLC and Agile development methodology.
- Understand Service Management processes.
- Able to identify cross project dependencies.
- A proven track record of experience in Windows Server 2019, IIS, PowerShell and Microsoft SQL Server.
- A proven track record of experience in Agile Tooling including: Bamboo, GIT, Jira and XL-Deploy.
_Skills/ Knowledge_
- Kentico and N-Cache
- Continues Delivery Toolsets
- Change Management
- Version Management
- Release Management
- Configuration & Deployment Management
- Excellent understanding of ITIL Governance
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