Customer Service Advisor

2 weeks ago

Cape Town, Western Cape, South Africa amplify5 Full time

JOIN THE TEAM

Customer Service Advisor


Are you passionate about delivering exceptional customer service in a fast-paced environment? Amplify5 is on the lookout for talented individuals with contact centre and customer service experience to join our dynamic Customer Service team.

If you're fluent in English and thrive in a US rotational shift environment, we want you to be part of our family

At Amplify5 we believe that our success is driven by our people. We are not just a BPO; we are a team that values collaboration, innovation, and the pursuit of excellence.

As a Customer Service Representative, you'll be at the forefront of creating positive customer experiences, addressing inquiries, and resolving issues with a focus on making a real difference.


If you have a passion for delivering outstanding customer service, excellent communication skills, and the ability to adapt to a dynamic work environment, we want you to be our perfect fit.

At Amplify5, we are committed to your growth and success. Join us and be part of a team that recognizes and celebrates your unique contributions.

What will you be doing?

Technical Proficiency:

  • Ability to perform basic system diagnostics and resolve simple technical problems independently.

Time Management and Organization:

  • Ability to prioritise and escalate issues based on urgency and impact.
  • Attention to detail in recording accurate and comprehensive information in tickets and customer records.
  • Proactive approach in identifying patterns or recurring issues to improve efficiency and customer satisfaction.

Teamwork and Collaboration:

  • Ability to work effectively as part of a team, collaborating with colleagues to resolve customer issues and share knowledge.
  • Willingness to assist team members and provide guidance when necessary.
  • Strong interpersonal skills to build rapport with customers and colleagues from diverse backgrounds.
  • Flexibility and adaptability to work in a dynamic and changing environment.

Documentation and Reporting:

  • Proficiency in maintaining accurate records of customer interactions, issues, and resolutions.

Professionalism and Integrity:

  • Demonstrated reliability, punctuality, and commitment to work schedules.
  • Ability to handle sensitive and confidential information with discretion and integrity.
  • Willingness to adhere to company policies, procedures, and service level agreements.
  • Continuous selfdevelopment to stay updated with industry trends, technologies, and best practices.
**Non

  • Negotiable Requirements**:
  • Must have a working smartphone device to complete 2 step verification when necessary.

Qualifications:

  • Matric (Completed)

Experience:

  • 12 months unbroken tenure in an International Contact Centre/ BPO.
  • 12 months Customer Service experience.
  • 12 months technical support experience.

Skills and Competencies:

  • Willing to work US Rotational Shifts.
  • Proven experience in delivering exceptional customer service in a fastpaced environment.
  • Excellent verbal and written communication skills, with the ability to effectively communicate complex technical issues to nontechnical customers.
  • Strong problemsolving skills and the ability to remain calm and professional under pressure.
  • Empathy and patience when dealing with customer inquiries, ensuring a positive customer experience.

Benefits:

Salary:
R6 500, ,00 per month

Cape Town, Western Cape:
Reliably commute or planning to relocate before starting work (required)


In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do.

Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us Your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business.

If it sounds like we could be a match, please apply We cannot wait to speak with you.

Are we a match?

Job Types:
Full-time, Permanent

Salary:
R6 500,00 - R8 000,00 per month

Education:

  • High School (matric) (required)

Experience:

Customer Service Advisor: 1 year (required)

  • BPO: 1 year (required)
Technical Support: 1 year (required)

Ability to Commute:

  • Cape Town, Western Cape (required)

Ability to Relocate:

  • Cape Town, Western Cape:
Relocate before starting work (required)

Application Deadline: 2024/03/20

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