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Network Operations Technician

3 months ago

Cape Town, Western Cape, South Africa Adcorp Holdings Full time

Synopsis

Our client in the telecommunications industry is hiring for a Network Operations Technician as an Independent Contractor for 6-months to be based in Cape Town.


Role Purpose:
Monitoring of the Transport network(24/7), troubleshooting and co-ordinating resolution of fault with the various support areas. Perform root cause analysis and drive incident lifecycle.

Qualification and Experience

  • Incident Management & Problem Management.
  • Network Management processes and principles
  • IP Systems/Networks
  • Transport Core and Access Networks and Services
  • GSM knowledge and related technologies

Must have technical / professional qualifications:

  • Matric essential
  • Degree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essential
  • At least 3 years working in the Transmission / IP Networks environment

Roles and Responsibilities

  • To ensure that all network elements are monitored on a 24/7 basis.
  • Capture all network incidents on the FMS
  • Report, handover and escalate all network faults according to NMC Fault Handling and Escalation Procedures within the prescribed service level agreements
  • Hand over all relevant network incidents to operational support
  • Conduct proactive intervention including routine tests
  • Provide technical leadership, training and support to staff
  • Conduct handover at shift rotation.
  • Monitor and manage network
  • Manage planned works
  • Manage and compile reports
  • Participate in departmental projects
  • Provide support

Job Reference:
TCN01853