Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa RecruiTech Full time

Key Responsibilities:

  • Ensure that debriefing and pre-briefing standards are followed
  • Maintain branch efficiencies
  • Optimize staff utilization
  • Take control and responsibility of all staff and their duties
  • Ensure all staff adheres to company processes and procedures
  • Handle operational queries and problems promptly
  • Ensure thorough debriefing according to Debriefing Procedure
  • Check vehicles thoroughly in the logbooks and report damages immediately
  • Meet Customer service levels consistently
  • Manage Operational tasks efficiently
  • Generate Utilizations and reports
  • Address Customer Complaints
  • Monitor Wages
  • Track Reports
  • Provide Staff Reporting
  • Train and develop staff when necessary
  • Conduct Telesales and Direct Sales Calls
  • Regularly conduct Telesales to understand customer needs
  • Ensure regular sales calls and visits to customers
  • Eliminate turndowns through correct utilizations and record-keeping
  • Ensure fleet resource requirements align with customer demand
  • Oversee Administration and Contracts
  • Ensure contracts are managed effectively and completed
  • Maintain high housekeeping standards and assist in operations
  • Handle invoice queries and maintain yard and workshop areas

Minimum Requirement:

  • Grade 12
  • 5 years Management Experience in Operations within a Truck Rental industry

Knowledge:

  • Understanding of logistics functions impacting the organization
  • Knowledge of logistics strategy
  • Awareness of latest developments in the logistics field
  • Understanding of logistic systems and techniques applicable across various disciplines

Skills:

  • Ability to develop and implement logistic systems and techniques impacting the organization
  • Manage all logistics functions effectively
  • Determine and develop logistic strategy for the organization

Do you meet the requirements for this position and possess the necessary experience? If so, we invite you to submit your CV.


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