Assistant General Manager

2 weeks ago

Cape Town, Western Cape, South Africa Time Out Group Plc Full time

Location:
Time Out Market, Cape Town

Reporting to:
Market General Manager

Role Overview

We love what we do - and it shows Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.


Our Assistant General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Key Responsibilities

  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
  • Focus on succession management, training and, development of all TOM employees
  • Delegate responsibility to the management team as needed and enforce existing policy consistently
  • Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
  • Oversee the weekly schedule for both TOM staff and contracted staff
  • Oversee payroll for the hourly and management staff, conduct preshift meetings, and assist team members with any inquiries
  • Develop and implement operating standards, policies, and procedures to be followed by the management team
  • Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
  • Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
  • Operate with an opendoor policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
  • Interact with all department personnel, restaurant staff and Vendor staff as needed
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
  • Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
  • Develop and implement costsaving and profitenhancing measures
  • Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
  • Monitor guest satisfaction on all levels, including social media platforms
  • Ensure health, safety, and sanitation requirements are following the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

Skills and Experience

  • High School Diploma required; Bachelor's degree preferred
  • Minimum of three to five (35) years of restaurant operations experience required, with a minimum of one (1) year at AGM level or above
  • Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
  • Above average skill in math and algebraic equations using percentage
  • Proficient in Windows Microsoft Office, Mac OSX, POS systems

About our culture

About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires connection and joy by capturing the soul of the world's greatest cities through its two divisions - Time Out Media and Time Out Market.


Time Out launched in London in 1968 with a magazine to help people discover the exciting new urban cultures that had started up all over the city.

Today, Time Out's professional journalists curate the best things to do, see and eat in 333 cities in 59 countries.


Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof.

From cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures the soul of the city.


The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into the most popular destination in the city with 4.1m locals and tourists visiting in 2019.

The success of Lisbon brought further expansion in North America, with Time Out Market opening in five major cities in 2019:
Miami, New York, Boston, Chicago and Montreal.

In 2021, Time Out Market expanded into the Middle East with Time Out Market Dubai, and more Time Out Market locations are in the pipeline including Porto, London, Prague, Japan and more.


Time Out Group was named International Brand of the Year 2021 in the Campaign Publishing Awards - awarding bravery, editorial innovation and forward thinking.

While Time Out Market won the Most Innovative F

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