Operations Import Controller

2 weeks ago

Durban, KwaZulu-Natal, South Africa DB Schenker Full time

Your tasks:

  • Ensure the accurate and timely movement of ocean freight to
- and from specific locations within the service standards agreed with the Customer.

  • Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
  • Execute oncarriage services by truck or rail.
  • Accountable:
  • Activate and/or create shipment in TMS (TANGO).
  • Initiate credit limit check and follow up with Finance to release shipment from onhold as applicable.
  • Update shipment arrival information in TMS (TANGO).
  • Provide shipment details (manifest) to customs authorities as applicable.
  • Receive Carrier's Arrival Notice.
  • Request cargo release information, documents and freight invoice from Carrier as applicable.
  • Perform required interaction incl. document transfer with Customs Clearance Team.
  • Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) as applicable.
  • Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
  • Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) as applicable.
  • Check container arrival at CY (Container Yard) and confirm in TMS (TANGO).
  • Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) for LCL.
  • Determine optimal vendor, routing and price for delivery arrangements.
  • Provide delivery instructions to trucking vendors.
  • Update TMS (TANGO) with truck / vendor details as applicable.
  • Provide delivery information to Carrier (if Carrier's haulage).
  • Send delivery details to Consignee as applicable (Sender shown as "Customer Management").
  • Check shipment delivery status and confirm in TMS (TANGO).
  • Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) as applicable.
  • Ensure that Original MBL is surrendered to Carrier at origin or destination as applicable.
  • Perform required interaction with CY (Container Yard) and port authorities as applicable.
  • Provide selfpickup instructions to Consignee as applicable (Sender shown as "Customer Management").
  • Confirm selfpickup details in TMS (TANGO) as applicable.
  • Provide "Change Advice" to Consignee as applicable.
  • Continuously monitor container pickup status at CY (Container Yard or Port of Discharge).
  • Continuously monitor shipment pickup status at CFS (Container Freight Station / Unpack Depot )
  • LCL.
  • Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).
  • Verify payment status of invoice to ensure Consignee paid all charges if no credit limit in place.
  • Continuously provide demurrage & detention details to Customer Management Team.
  • Continuously provide storage details to Customer Management
  • LCL.
  • Issue and dispatch NCF (Network Contribution Fee) voucher to Network Partner in TMS (TANGO).
  • Ensure ontime invoicing within corporate guidelines.
  • Crosscheck all cost accruals in TMS (TANGO) and ensure all applicable charges are invoiced.
  • Create invoicing package / pouch and dispatch to Customers.
  • Ensure that all accrued costs have corresponding revenues in TMS (TANGO).
  • Ensure each file Profit + Loss statement shows a profit and escalate "Loss" file information to Customer Management Team as applicable.
  • Escalate invoicing discrepancies to Customer Management.
  • 38. Timely and accurate completion of activities in TMS (TANGO).
  • Ensure compliance with Customer specific KPI's as applicable.
  • Manage and resolve invoicing disputes with vendors (Trucker / Ocean Carrier).
  • Request update from/with MDM Team (Master Data Management) as applicable.
  • Receive and/or upload relevant documents to digital archive (ODM) as applicable.

Requirements:

  • Act in a manner which increases customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
  • Support a positive, attractive working atmosphere and office environment.
  • Informed:
  • All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • Required skills:
  • Ability to multitask.
  • Effective communication skills and professional communication etiquette.
  • Fluency in written and spoken English.
  • Perform well under pressure.
  • Strong computer (Windows PC) skills.
  • Typing skills (at least 30 words per minute)
  • Decisionmaking and problemsolving skills
  • Ability to prioritize and man

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