Responder

2 weeks ago


Johannesburg, Gauteng, South Africa Profile Personnel Full time

Responder required for a dynamic company specializing in Transport and Logistics based in Johannesburg

Qualifications / experience

  • Minimum Grade 12 (Matric) qualification
  • Logistics background an advantage
  • Response centre background an advantage
  • Excel experience should be medium to advanced

Personal / Technical skills

  • Sound verbal, written and telephonic communication skills in English
  • Sound computer literacy (Microsoft Office, Word, Excel)
  • Precise and accurate attention to detail
  • Energetic and flexible disposition
  • Ability to work under pressure and as part of a team
  • High ability to multi-task

Responsibilities include but are not limited to the following:

  • Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the company app
  • Drivers will log panic or call me through the company app
  • The Responder will be responsible to arrange the appropriate suppliers to repair the truck or to do the maintenance work
  • In the event of a breakdown on a trailer the Responder will arrange for an approved service provider to do the repairs.
  • Provision of regular feedback to the respective fleet controller on the status of repairs.
  • Maintains constant communication between the Driver, the Supplier and the Fleet owner
  • The Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet owner
  • The Responder will own the breakdown/panic/call me from inception to conclusion
  • Monitoring and control of breakdowns, panics and call me's in the company Portal
  • Updates in the company Portal need to be completed timeously, as the incident occurs
  • In the event where the Responder is unsure about a repair or service provider he will immediately liaise with the team leader to seek clarity.
  • Obtains client information by answering telephone calls and verifying information.
  • Maintains communication with IT by reporting problems and trouble shooting
  • General administration duties, relating to recording, reconciliation of data capturing.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Assisting with the onboarding of customer details (credit application, subscription details...)
  • Obtaining and updating Driver, Supplier and Mechanic contact details
  • General administration and filing
  • Accurate filing records and systems maintained
  • Preparing analytical reports for team leaders as required.
  • Determines eligibility by comparing client information to requirements.
  • Assisting with ad hoc administrative tasks as required
  • Ensuring that all records are in line with company procedure and accepted practices.

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