Funeral Director

Purpose of the job

Meets with families of the deceased and execute the funeral as planned to ensure a smooth and incident free experience for the bereaved.

Minimum Requirements
 Matric
 Driver's license
 Basic numeracy and literacy
 1-2 years' experience working in funeral homes, and well versed in protocols and procedures
 Customer service experience.
 Computer Literacy
 Willing to work during the night when required

Competencies required:

 Attention to detail
 Customer Orientation
 Focus on Quality
 Sensitivity
 Problem Solving
 Is Resilient and Driven to Achieve Results
 Take Initiative and Execute
 Take Responsibility and be Accountable

Key Performance Areas:

Funeral preparation
 Hold a meeting with the Funeral Arranging Officer to ensure that all arrangements have been finalised by the family and that the payment has been received in full.
 Check the daily schedule on the white board.
 Ensure adequate resources for the day.
 Hold a meeting with the Funeral Assistants and confirm their duties for the day
 Check out the coffin, graveside beverages, flowers,
 programmes and graveside equipment
 Ensure that the route is planned and communicated to the Funeral Assistants.
 Complete the vehicle checklist.

Oversee the viewing process
 Ensure that viewing times and dates are arranged by the Funeral Arranging Officer
 Ensure that the deceased is dressed and coffined as per the file instructions.
 Ensure the preparation of the deceased if the family requested to wash the body for religious
purposes.
 Ensure that the deceased is dressed and coffined should the family request an overnight stay.

Final Funeral Preparation
 Brief the Funeral Assistants on the activities of the day.
 Ensure that the grave site equipment, flowers, beverages and programmes are packed.
 Provide a route plan to the Funeral Assistants and re issue the instructions for the day.
 Oversee and ensure the collection of the deceased from the mortuary for transportation to the
chosen viewing site (Home or Church).
 Oversee and ensure that the placement of the coffin and programmes in the church.
 Usher the family into the church and ensure that the pall bearers are briefed
 In the case of a cremation, direct the family to gather at the vehicle to pay their final respects.

Funeral Execution
 Check that all the equipment is ready and clean.
 Direct the pall bearers to place the coffin on the lowering device. Assist the minister and lower
the coffin into the grave
 Oversee the covering of the grave by either the family or the grave site attendant.
 Take the family home
 Ensure that all the equipment is packed and returned to the mortuary.
 Complete the vehicle checklist and direct the Funeral Assistants to wash the equipment and
vehicles.
 Ensure that all stock is checked back into the storeroom

Job Type:
Permanent

Ability to commute/relocate:

• East London,

Eastern Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

• High School (matric) (preferred)

Experience:

- funeral Industry: 1 year (preferred)

License/Certification:

• Driver's License (preferred)

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