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Signal Management Coordinator

4 months ago

Cape Town, Western Cape, South Africa Fidelity Services Group Full time

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

  • Grade 12/ Matric
  • Computer Literate essential ( MS Office Outlook)
  • Customer Service experience
  • Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities:

  • Arrange Technical call outs and ensure technicians are adequately scheduled
  • Arrange for excessive response letters to be delivered to repetitive clients
  • Check and monitor completed technical call outs by Signal Management technicians to rectification.
  • Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
  • Collaborate with other business units
  • Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
  • Drive a reduction in customer activity rates
  • General administrative duties.

Behavioral Competencies:

  • Problem Solving
  • Customer Focus
  • Planning and organising
  • Written Communication
  • Drive for results
**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._