Credit Controller: Sectional Title

3 weeks ago


Pretoria, Gauteng, South Africa City Property Full time
The purpose of the role is to collect current rentals and historic outstanding rentals and to manage arrears effectively.

Collection of outstanding accounts.

  • Follow up and collect all outstanding monies from current, pre legal and ex-tenants who are in arrears for payment regularly.
  • Negotiate on payment arrangements.
  • Provide statements to relevant parties when required.
  • View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
  • Carry out recons on outstanding tenant queries.
  • Work on arrears reports as directed by management.
  • Provide feedback on arrears on a monthly basis or as when required.
  • Ensure that all files handed over to the Legal Department are prepared accurately and followed up on regularly.
  • Reconcile tenant accounts & ensure proper feedback is provided including credit balances.
  • Liaise with property manager on a weekly basis regarding hard collection.

Conduct administrative duties related to credit control.

  • Send out the appropriate arrears letters.
  • Blacklist all tenants/slow payers as per company policy which have been handed over/written off.
  • Update the notes regularly on the arrears report.
  • Ensure that all instructions (RFI's) are issued timeously where adjustments to tenant accounts are made.
  • Ensure that full attempt at collecting arrears in terms of the company's policies/processes are adhered to before writing off to Bad Debts.
  • Update and correct tenant information as required.
  • Reconcile credit balance accounts to make sure that they are correct.
  • Attend the monthly meetings with the Head of Department.
  • Attend to tenant cases including Freshdesk/CRM cases timeously & effectively.
  • Communicate on a regular basis with the Property Manager regarding problematic tenants.
  • Adhere to deadlines.

Working conditions:

Office Based and physical collection when required.
Occasional Saturday work will be required.

Qualifications & Experience:

  • Related Financial qualification preferred.
3. 2-3 years credit control experience

Skills & Knowledge Required:

  • Knowledge of MDA preferred.
  • Basic Accounting knowledge.
  • Understanding of reconciliation.

MS Office:
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Basic

  • Good communication skills.
  • Good telephone etiquette.

Personal Attributes**:

1.
Problem solving - find solutions when emotions are involved.
2.
Reality testing - be objective; see things as they really are.
3.
Impulse control - resist or delay impulse to act.
4.
Flexibility - adapting emotions, thoughts, and behaviors. Also being flexible in terms of building/portfolios being rotated periodically.
5.
Stress tolerance - coping with stressful situation.
6.
Interpersonal relationships - building mutually satisfying relationships both internally and externally
7.
Empathy - understanding & appreciating how others feel.
8.
Independence - be self-directed and free from emotional dependency.
9.
Assertiveness - communicating feelings and beliefs; being non-offensive.
10.
Social
confidence - be self-assured and at ease with people in all types of social situations.
11.


Persuasion - negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.

12.
Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
13.
Rule
following - adhere to rules and strictly follow work regulations.
14.
Attention to detail - focus on details, strive for perfection and be well organized.

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