Trainer - Restaurant Front of House

2 weeks ago


Cape Town, Western Cape, South Africa Life & Brand Portfolio Full time

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

  • Create, maintain and improve as needed all Front of House training programs.
  • Customised trainings as needed on waiters, hostesses, and Induction.
  • Sound understanding of all Front of House related aspects.
  • Develop and implement new training systems based on the vision and goals set by the organisation.
  • Recommend new methods and procedures to enhance current and operating strategies.
  • Train Front of House waiters, hostesses, runners at Boot Camp and at stores daily.
  • Create and maintain a schedule for Instore training and Boot Camp.
  • Improve the Front of House experience, CSR & Mystery Shopper scores in all of our stores.
  • Maintain the level of Front of House service in all stores through on the job training, train the trainer and store audits.
  • Ensuring the transfer of knowledge has taken place having influence as a skill
  • Conducting followup evaluations based on previous assessments
  • Tracking attendance of training per store and informing when this has not occurred

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

  • Minimum of 3 years in a similar role.
  • Valid driver's licence and own transport
  • Computer skills knowledge of MS Word, Excel needed to update tests, create evaluations, calendars correctly, etc
  • Skill level required on different methods of mixing cocktails and mocktails, and the ability to transfer this knowledge to restaurants.
  • Strong communication skills.
  • High attention to detail and process driven;
  • Selfmotivated with the Ability to multitask
  • Discretion and integrity
  • Stress tolerance
  • Decisionmaking
  • Professional and friendly. (Even in tough situations)
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PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY. _
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WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT._
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SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL_

Salary:
From R15,000.00 per month

Experience:

Restaurant Management: 3 years (required)

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