Leasing Agent: Residential Outbound

2 weeks ago

Pretoria, Gauteng, South Africa City Property Full time
2. Facilitate the viewing of the building between the prospective tenant and Building Manager.

  • Confirm receipt of all upfront payments are received and attach proof to supporting documentation.
  • Ensure generated lease documents are explained and clearly understood by tenant before signing all documents as required.
  • Submit signed lease agreements and supporting documents to Residential Admin within agreed turnaround time for review and processing.

Freshdesk Tickets Management

  • Regularly updates of Tickets on Freshdesk with all communication to the prospective tenants.
  • Updating the final notes on Freshdesk and Resolve those tickets completed ensure that targeted SLA turnaround times are met.

Achieve monthly targets

  • Contribute toward the total number of deals done in line with set monthly targets (both critical, non-critical and project units) to maintain and/or improve the set vacancy percentage.
  • Achieve targeted conversion rate on Tickets received per month.

Customer Service

  • Attend to customers in a polite and professional way always, providing the correct information telephonically as well as personally.
  • Deal with irate customers professionally and calmly.
  • Ensure effective telephone communication.
  • Build positive relationships with customers over the phone and in person.

Working conditions:

Office Based. Own transport is not required.
Occasional Saturday work will be required

Qualifications & Experience:

  • Matric qualification required.
  • FETC: Real Estate, NQF Level 4 preferred.
  • Call Centre related qualification preferred.
4. 1-2 years customer service / sales experience required.

Skills & Knowledge Required:

  • Good telephone etiquette.
  • Good communication skills.
  • Knowledge of residential leasing processes preferred.
  • Knowledge of the MDA system preferred.

Basic Computer skills:
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Basic

Personal Attributes**:

1.
Problem solving - find solutions when emotions are involved.
2.
Impulse control - resist or delay impulse to act.
3.
Flexibility - adapting emotions, thoughts and behaviors.
4.
Stress tolerance - coping with stressful situation.
5.
Interpersonal relationships - building mutually satisfying relationships.
6.
Empathy - understanding and appreciating how others feel.
7.
Independence - be self-directed and free from emotional dependency.
8.
Assertiveness - communicating feelings and beliefs; being non-offensive.
9.
Social
confidence - be self-assured and at ease with people in all types of social situations.
10.


Persuasion - negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.

11.
Multitasking - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
12.
Teamwork - cooperation with others, good-natured attitude and encouraging people.
13.
Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
14.
Rule
following - adhere to rules and strictly follow work regulations.
15.
Attention to detail - focus on details, strive for perfection and be well organized.

16.

Good Listening Skills:

  • Taking the time to listen is essential, listening closely as clients are talking so they can be efficient in assisting with their enquiries and/or specific needs. Through that we she can connect visitors and clients with the right department or personnel quickly.
17.

Target driven:

  • Striving towards clear targets with a workable and achievable plan.

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