Intermediate Application Support Engineer
2 weeks ago
The Company
Electrum is an exciting B2B tech company collaborating with top South African brands. Our projects impact millions of South Africans, from enabling access to banking for a new business owner to distributing financial aid to students. Join us and make a real difference
The Role
Looking for a driven Application Support Engineer to provide end-user assistance to key clients. You'll work with cloud payments software utilized by major banks and retailers, ensuring 99.9% uptime. Be involved in maintaining and troubleshooting our expanding cloud infrastructure and cutting-edge payments technology.
Apply analytical skills to solve complex software issues. Responsibilities include:
- Technical support to customers
- Collaborating with developers and architects
- Updating technical documentation
- Experience with support ticketing systems
- Implementing security measures
- Mentoring support engineers
Requirements
- Bachelor's degree in Information Technology or related field
- 3-5 years of support/systems engineering experience
- Proficiency in Linux administration
- Database knowledge and MySQL experience
- Working knowledge of Java
- Networking skills: TCP/IP, Load Balancers, Firewalls, VPNs
- Customer Support experience
- Experience with AWS and SAAS
Benefits
At Electrum, we value work-life balance. Enjoy benefits like:
- Onsite gym and shower facilities
- Daily cooked lunches and stocked kitchen
- Coffee station for your cappuccino art
- Flexible work hours
- Recreational area with foosball and table tennis
Additional perks:
- Company getaways
- Team socializing activities
Join our transparent environment where we embrace mistakes and take ownership. Salary and bonuses are openly discussed, promoting a team culture
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