Intermediate Application Support Engineer

2 weeks ago


Cape Town, Western Cape, South Africa Electrum Full time
The Company
Electrum is an exciting B2B tech company working with some of South Africa's biggest household names.

We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference – whether that's giving an aspiring businesswoman access to banking for the first time, or distributing government financial aid to thousands of students.

The Role


This is an excellent opportunity for a motivated Application Support Engineer to provide end-user support to a number of key clients.

You'll get to work with cloud payments software that is used by major international banks and retailers. You will be responsible for supporting a highly complex environment that requires 99.9% uptime.

In addition, you will assist in the building, maintenance, and troubleshooting of our rapidly expanding cloud infrastructure and leading-edge payments tech.

You will apply analytical skills and technical knowledge to solve complex payments software problems.
Responsible for providing technical support to Electrum's customers to resolve technical issues Work with software developers, project managers and architects to resolve production and support issues according to Electrum's Updating the Wiki with relevant technical support documentation Experience with support ticketing systems such as Freshdesk Responsible for implementing and abiding by Electrum's security measures Mentor junior and intermediate support engineers Bachelor's degree in Information Technology or other relevant qualification - 5 years of support experience/systems engineering experience Strong Linux administration experience Excellent database knowledge and experience using MySQL (writing SQL scripts and/Perl, Python, Shell)

Experience working with Java code Good networking skills:

TCP/IP, Load Balancers, Firewall, VPN'S Customer Support experience Experience using AWS Payments and SAAS experience A good work-life balance is very important at Electrum.

You know when your brain has switched off for the day and you need to go for a surf, but you also know when the status report you have written is sloppy.

At Electrum you will be expected to know when you deserve a surf and when you need to knuckle down and get the work done.

For the more "knuckle down" days we make it worth your while with benefits such as:

Onsite gym and shower facilities Daily cooked lunches and a stocked kitchen for the mid-day nibbles A rad coffee station where you can practice your cappuccino foam art Understanding that if an emergency comes up, family comes first Flexible work hours A recreational area with foosball, table tennis and fatsaks that are perfect for naps To make sure that we stay a tight knit team, but still get to that surfing we have benefits such as:
Company getaways Team socialising, hikes, getaways, and dinners We have created a safe, transparent environment where:
We know mistakes happen, and that's okay.


We even have a 3 step approach to dealing with them: 1- Tell everyone about it - Fix mistake - Tell everyone about it You are responsible for your actions – both the successes and the failures We talk openly about salaries and bonuses.

At Electrum we believe it's evident why some people earn more and others a bit less. It's like being on a sports team where salaries are widely known.
#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    The CompanyElectrum is an exciting B2B tech company collaborating with top South African brands. Our projects impact millions of South Africans, from enabling access to banking for a new business owner to distributing financial aid to students. Join us and make a real difference!The RoleLooking for a driven Application Support Engineer to provide end-user...


  • Cape Town, Western Cape, South Africa ARCS Full time

    Our client in the Western Cape is seeking an Intermediate Support Engineer (Permanent On Site Position). In this role, you'll provide technical support to their customers. You should have experience with databases, creating Postman collections, and scripting in Bash, PowerShell, or VBScript. If you enjoy collaborating with others, possess excellent...


  • Cape Town, Western Cape, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - ITCape Town - Western Cape - South Africa"Spice up your career with us Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team"Qualifications/Experience Required: Computer science related degree/ and or experience. Experience the in following ERP systems essential; SAP,...


  • Cape Town, Western Cape, South Africa Plus 1X Full time

    We are currently looking for a technically proficient, self-motivated and ambitious Software Engineer within our Support Engineering team. This position requires a combination of basic to intermediate programming skills, namely Typescript and ReactJS.For this role, the focus will be more on troubleshooting issues where you need to be able to think on your...


  • Cape Town, Western Cape, South Africa Allan Gray Full time

    Job Summary: To provide an excellent level firstResponsibilities:Request management: the fulfilment of requests raised by business and the rest of IT Maintenance of the production and development environments Work on multiple projects Support domains with the technical setup and configuration of new system implementations Implement access requests while...


  • Cape Town, Western Cape, South Africa ARCS Full time

    Our client in the Western Cape is seeking an Intermediate Integration Engineer (Permanent On Site). In this role, you'll be responsible for delivering integration solutions built on their system to their direct clients. You need to understand databases and APIs and dabbled in the odd bit of scripting and if you enjoy working with people, possess great...


  • Cape Town, Western Cape, South Africa Lexisnexis Risk Solutions Full time

    Intermediate Data Engineer page is loaded Intermediate Data Engineer Apply locations Cape Town Johannesburg Port Elizabeth Durban time type Full time posted on Posted 4 Days Ago job requisition id R73816 Are you a strategic planner and problem-solver? Do you enjoy collaborating cross-functionally to deliver on common goals? Join us in shaping a more just...


  • Cape Town, Western Cape, South Africa Plus 1x Full time

    We are looking for a skilled and motivated Software Engineer to join our Support Engineering team.The ideal candidate should have a good grasp of programming languages such as Typescript and ReactJS, falling between the basics and intermediate level.This role primarily involves resolving issues promptly, requiring quick thinking to provide effective...

  • Application Engineer

    2 weeks ago


    Cape Town, Western Cape, South Africa Peach Payments Full time

    Peach Payments: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food delivery...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:Bachelors degree in Computer Science, Engineering, or a related field. A minimum of 5 years of software development experience, with a strong emphasis on Python.3+ years of full stack development experience, with proven expertise in C# and AngularExperience with Azure cloud services, including but not limited to Azure App Services, Azure...


  • Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: JOIN a young & dynamic team of Technology enthusiasts of a provider of Enterprise Management, Media, Accounting and Business Intelligence applications seeking to fill the role of an Application Support Consultant (SQL). You will perform Data transformation and analysis, design and develop MS Excel and Power Query related reports while providing...


  • Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: SUPPORT product development and quality software delivery by implementing and maintaining automation using modern continuous integration and automated testing approaches as the next Intermediate Quality Automation Engineer sought by a global provider of Digital Workplace Management Tech. You will be responsible for manually testing new features...


  • Cape Town, Western Cape, South Africa Graylink Full time

    Job Advert Summary:At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less.Minimum...


  • Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT:Come aboard a team where innovation, creativity, and strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations, collaborating with both governmental bodies and businesses to catalyze substantial social and economic shifts through technology. They're seeking an Application Administrator with...


  • Cape Town, Western Cape, South Africa OfferZen Full time

    Intermediate Kotlin Engineer Are you a talented Kotlin engineer looking for your Dream Developer Job? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you This could be the last job posting you ever have to click on Why waste time...


  • Cape Town, Western Cape, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Cape Town, Western Cape, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Cape Town, Western Cape, South Africa Black Swan Data Full time

    Summary: We are seeking an experienced and passionate DevOps Engineer with a strong background in Kubernetes, AWS, and Linux to join our team. As an Intermediate DevOps Engineer, you will play a critical role in designing, implementing, and maintaining our cloud infrastructure, with a focus on Kubernetes-based container orchestration, AWS services, and...


  • Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Support Engineer

    2 weeks ago


    Cape Town, Western Cape, South Africa Datafin Full time

    Support Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...