Project Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa CipherWave Full time

JOB PROFILE:

  • Job Title:
  • Project Coordinator
  • Division:
  • Operations
  • Reports to:
  • Chief Operating Officer
    WORKING RELATIONSHIPS:
  • Internal:
  • Sales
  • Support
  • Finance
  • Internal Systems
  • External:
  • Clients
  • Suppliers
  • 3rd Party Providers

JOB SUMMARY:

  • Main purpose of position:
  • CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.
  • All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project.
  • Oversee, facilitate, and drive all the necessary endtoend requirements in terms of successful project implementation (From project planning, to implementation, to Service & Project Delivery).
  • Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects.
  • The smooth and timeous running of all department projects, adherence & maintenance of procedures.
  • Data capturing.
  • Responsibilities and duties:

Operations:

  • Order Processing, Placement & Expediting.
  • Supplier relationship building and management (SLA).
  • Escalation management within the business wherever necessary.
  • Document Integrity checks as supplied by other departments.
  • Product understanding.
  • Support
of other departments and effective representation of the Projects department within the entire work environment.

  • Assist with the management, storage and safe keeping of all inventory.

Projects:

  • Managing projects through the entire life cycle in respect of cost, time, and requirements.
  • Monitoring and securing project delivery according to timeframes committed to the customer.
  • Preidentification and resolution of project issues.
  • Defining and follow up on agreed action plan with customer/suppliers to achieve project goals.
  • Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes.
  • Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
  • Maintaining frequent updates with all stakeholders.
  • Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope.

Customer Liaison:

  • Customer relationship building and management of customers' expectations.
  • Responding to customer's technical questions by using internal resources, processes, and tools.
  • Maintaining frequent project updates with internal & external customers.
  • Ensure the final project signoff by the customer.

Admin:

  • Ensuring the project billing is on time and in accordance with the finance department billing cutoff dates.
  • Internal departmental feedback and relationship building.
  • Desired skills & experience
  • Computer Literate (Microsoft).
  • Selfstarter with specific attention to detail.
  • Excellent admin & communication skills.
  • Ability to work under pressure.
  • Time management with an ability to work according to deadlines.
  • Selfsupervision as well as being able to work in a team environment.
  • Selfmotivated & customer orientated.
  • Minimum experience:
  • At least 2 years' experience in Projects / Project Management / Fibre / Cloud / Security / Voice(VOIP).
  • Exposure to an ISP/ICT/Telecoms environment preferred.
  • Customer interaction preferred.
  • Sage X3 knowledge preferred.
  • Quickbase Experience.
  • ICT Technical Background.
  • Minimum qualification:
  • Matric Certificate.
  • Project Management Certificate.
  • Postgraduate Diploma in Project Management.
  • Additional requirements:
  • Order Implementation.
  • Inventory Management.
  • Procurement.
  • Supplier Management.
  • Projects Process Management.
  • Cancellations Management.
  • Operational efficiency and excellence.
  • Own transport.

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