Work Integrated Learning

2 weeks ago


Pretoria, Gauteng, South Africa PG Glass Full time

MAIN JOB PURPOSE


Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators.


MAIN OBJECTIVE


Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi-channel claims handling end to end.

Maximize Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy.


Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.


Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.

Maintain established and professional networks with key stakeholders so as to ensure business continuity.

CRITICAL JOB REQUIREMENTS

Qualification(s)

  • Grade 1
  • Qualification related to Contact Centre

Knowledge

  • Computer literacy (MS Suite)
  • Business Communication Skills (written and verbal)
  • Customer Service Principles
  • Sales Principles

Skills

  • Attention to detail
  • Listening Skills
  • Problem Solving Skills
  • Planning and Organizing
  • Adaptability/Flexibility
  • Team Work
  • Resilience

Experience

  • 13 Years Contact Centre Experience (Advantageous)

Job Types:
Temporary, Internship

Education:

  • High School (matric) (preferred)

Ability to Commute:

  • Gauteng, Gauteng (preferred)

Ability to Relocate:

  • Gauteng, Gauteng: Relocate before starting work (required)


  • Pretoria, Gauteng, South Africa Afgri Full time

    Trainees will have an opportunity to acquire all-round work experience by fulfilling various duties and responsibilities relevant to the department. National Diploma: Agriculture (Crop Production) National Diploma: Agriculture (Animal Production) National Diploma: Agriculture (Irrigation Systems)MINIMUM REQUIREMENTS Must be a South African citizen under the...


  • Pretoria, Gauteng, South Africa TAC Recruitment Full time

    Gauteng, Tshwane (Pretoria) R1,1mill per annumResponsible for the design, content development, vendor sourcing and implementation of digital learning solutions.Role Description Define own deliverables and prioritize delivery of the agreed outputs with guidance from and reporting to the Senior Digital Learning Practitioner. Design instructionally sound...

  • Learning Specialist

    2 weeks ago


    Pretoria, Gauteng, South Africa Bidvest Bank Full time

    Do you like a to facilitate people's learning journeys?Do you know how to do a learning needs analysis and curate the content and then deliver the course with an empathetic and effective human touch?If yes, then apply for the Learning Specialist at Bidvest Bank.We are employing a Learning Specialist with amazing written, verbal and interpersonal...


  • Pretoria, Gauteng, South Africa South African Reserve Bank Full time

    The main purpose of this position is to administer, maintain and monitor integration systems and configurations within the South African Reserve Bank (SARB), ensuring a stable integration platform.Detailed DescriptionTake responsibility for the testing and deployment of integration changes in the production and disaster recovery (DR) landscape. Engage with...


  • Pretoria, Gauteng, South Africa South African Reserve Bank Full time

    The purpose of this position is to produce well structured, innovative, best practice solution designs, standards, message flows, configurations and software with an advanced understanding of the integration platforms.Detailed DescriptionDefine own work plan and deliverables with guidance from the manager as well as conduct and prioritise delivery of own...


  • Pretoria, Gauteng, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) Annually Cost To Company (Market related, Negotiable)The main purpose of this position is to partner with client departments to identify skills needs in order to design and implement fit-for-purpose learning interventions for staff members and teams in the company. This is in order to enhance the impact on business performance and...


  • Pretoria, Gauteng, South Africa Panagora Group Full time

    Experience : 7-10 yearsPanagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman- and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning,...


  • Pretoria, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time

    Main Responsibilities (not limited to):***- Focuses on the development and implementation of a learning strategy for the provision of learning through the creation of relevant, programmes, required technical and the general process training to ensure capability building. Manage the learning and Development department. Examines the needs of the business and...


  • Pretoria, Gauteng, South Africa University of Pretoria Full time

    UP Posting - Academic:FACULTY OF HUMANITIESDEPARTMENT OF SOCIAL WORK AND CRIMINOLOGYLECTURER IN SOCIAL WORK (Practice)PEROMNES POST LEVEL - The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._RESPONSIBILITIES:...


  • Pretoria, Gauteng, South Africa Panagora Group Full time

    Job Information:Project/Activity USAID/South Africa TSSIndustry USAIDCity PretoriaState/Province GautengCountry South AfricaZip/Postal Code 0002HIghest Level of Education Master's DegreeWork Experience 710 yearsPanagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We...

  • Head Of Learning

    2 weeks ago


    Pretoria, Gauteng, South Africa The Recruitment Council Full time

    Our client is looking for an individual to take on the role of the Head of Learning and OD , in which this successful individual's duty is to advise on and integrate learning and organisational development best practices into business strategy and the HR value chain, in line with the business needs at a strategic and tactical levelJob Responsibilities:Act as...

  • Regional Learning

    2 weeks ago


    Pretoria, Gauteng, South Africa SHARON NUROCK RECRUITMENT CC Full time

    Minimum Job Requirements: National Diploma in HR Management or relevant qualification in the Education, Training & Development (ETD) field. Min 5 years operational experience in a similar role within the Automotive environment. Registered Skills Development Facilitator / coach and mentor / Assessor and Moderator.Key Performance Areas:Report to the Learning &...


  • Pretoria, Gauteng, South Africa Explospot Systems Full time

    uties: Perform damage assessments on aftermarket Products, which includes measurements, visual inspection and compiling report on findings in order to do costing Work Designing and preparing drawings including cross checking for manufacturing of products and general arrangement assemblies Processing all relevant paperwork such as bill of materials, purchase...


  • Pretoria, Gauteng, South Africa Ziyana Group Full time

    Centurion, South Africa | Posted on 04/17/2024 ZiyanaGroup is looking for an experienced digital learning content developer to joinour team. Responsibilities: Responsiblefor creating engaging and interactive learning materials to support our internalLearning and Development initiatives as well as those of our clients. Designand develop engaging e-learning...


  • Pretoria, Gauteng, South Africa South African Reserve Bank Full time

    The main purpose of this position is to develop, plan, deliver and evaluate technical and specialised physical security systems training in accordance with the legislative requirements and in support of the Group Security Training strategy.Detailed DescriptionDevelop and deliver technical and specialised training material through integrated/blended learning...


  • Pretoria, Gauteng, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert: AIIntegration Manager Business Unit: Discovery Insure Function: Data Sciences Date: 28 May 2024 Discovery – InsureAIIntegration Manager About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...


  • Pretoria, Gauteng, South Africa South African Bank Note Company Full time

    PurposeTo focus on the design, development and implementation of the Learning and Development (L&D) and Organisational Development (OD) programmes, with specific focus on learning in the business, and management of the Learning Practice. Develop a talent management strategy incorporating performance management and leadership development.Main Responsibilities...

  • Learning Facilitator

    2 weeks ago


    Pretoria, Gauteng, South Africa MiWay Full time

    Who are we?The MiWay Learning and Development team is driven by the desire to continuously provide world class development opportunities that enhance knowledge, develop skills and enrich the organization by making accessible an array of programs in support of the organization's commitment to employee continuous development and growth.About the role Assess...

  • Learning Adviser

    2 weeks ago


    Pretoria, Gauteng, South Africa Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities)Main purpose of job:The International Academy Regional Learning Teams are based across the globe. Through a network of L&D Advisers with specialist L&D skills and knowledge, we help provide solutions to the learning and development needs for all staff on the FCDO platform overseas. L&D Advisers partner with...


  • Pretoria, Gauteng, South Africa Silver Bridge Full time

    Gauteng, Tshwane (Pretoria)**SilverBridge has an exciting opportunity for an experienced Learning and Development Specialist to join our team. The individual will be responsible for the complete end-to-end training function for the company, coordinating and facilitating training requirements and content creation, organization the relevant training and...