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IT Applications Analyst

3 months ago

Johannesburg, Gauteng, South Africa Specd Full time
**JOB DESCRIPTION:

Job Title:
IT Applications Analyst

Job Type:
Permanent

Job Location:
Bedfordview, Johannesburg

PURPOSE OF POSITION:

QUALIFICATIONS AND EXPERIENCE:

  • Relevant B Degree.
  • Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous.
  • Proven experience in incident management, IT operations, risk management and change management.
  • Experience with insurer and broker systems especially System A, but also others such as Brolink, CIMS, Grail etc.
  • Experience in a variety of data integration technologies ETL, flat files, XML, SOAP, etc.
  • Knowledge and understanding of goals and the interdependencies of functional departments and groups (in the insurance industry).
  • Knowledge and ability to direct end users with the usage of information technology services to accomplish their work requirements and deliverables.
  • Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude.
  • Highly selfmotivated, directed, and change oriented and works with a sense of urgency. Takes pride in their work.
  • Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
  • Ability to communicate concepts in elegant, concise, eloquent form to crossfunctional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
  • A selfstarter who is proactive by nature.

KEY PERFORMANCE AREAS:

  • Provides delivery and support to the IT Applications Manager to deliver IT services.
  • Communicates related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
  • Manages testing scripts and identifies opportunities for improvement.
  • Negotiates resolution of conflicting requirements across other business units, brokers and/or departments
  • Provides regular oneonone feedback to all members of the team and to the IT Applications Manager.
  • Evaluates the contents of service tickets on an ongoing basis and make recommendations on end user staff development.
  • Provides honest assessment of any team performance problems as needed in a polite manner in a team meeting or in a one on one.
  • Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.
  • Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific processes and technologies that support the businesss plans and IT strategy.
  • Ensure full adherence to policies and procedures that are compliant with industry and regulatory policies.
  • Prepares analysis and or proposals for other departments when necessary.
  • Serves as an internal consultant to other IT management staff and the broader business as needed.
  • Assists with the contents of project status reports and overall project summaries
- ready state

  • Ensures daily jobs including backups are run successfully, timeously and takes proactive responsibility to coordinate issues with the business and provides regular feedback on failed after hours processes.
  • Reports anomalies timeously and proactively i.e., disk space growth, DB locks, indexing and tuning requirements for databases etc.
  • Plans, schedules and tracks incidents and change request timelines
  • Monitors and reports on progress of his/her own project deliverables to appropriate stakeholders.

Package & Remuneration:

  • Negotiable depending on Qualifications and Experience.