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Customer Service Agent

4 months ago

Brits, North-West, South Africa Rich League Marketing Full time
We are looking for a customer service agent to join our team in the retail industry.

In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have.

As a Customer Service Agent, you will play a crucial role in maintaining customer satisfaction and building strong relationships with our clientele.


Responsibilities:

Provide friendly and professional service to customers
Assist customers with inquiries, concerns, and complaints, striving to achieve resolution in a timely manner
Maintain product knowledge to answer customer questions and make appropriate recommendation
Develop and maintain a comprehensive understanding of our products and services, staying up to date with new releases and promotions

Requirements:

NQF 4 equivalent, matric certificate or higher
Strong communication skills, both verbal and written, with the ability to effectively interact with customers
Excellent problem-solving skills, with the ability to handle challenging situations with patience and empathy
Exceptional organizational skills
Willing to relocate.
Willing to travel.
No work experience required.
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