Waiter - Banqueting

2 weeks ago

Cape Town, Western Cape, South Africa Kerzner International Resorts Full time
Waiter - Banqueting
(6934)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion

Job Summary
Performs his/her assigned tasks to the highest professional standards, displays good salesmanship in up
- selling skills, coordinates with production staff on special request. Demonstrate excellent menu product knowledge, telephone skills and etiquette. Displays team work attitude towards his/her colleagues. Communicates with guests and report guest's feed back to the Beverage Manager, Assistant Manager to ensure high beverage and service quality level is maintained at all time.

Key Duties and Responsibilities

  • Ensures that the Banqueting and work areas are thoroughly clean at all times.
  • Presents oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.
  • Ensures that all mise en place is correctly prepared, prior to commencing service.
  • Ensures that all closing duties are completed before leaving his/her shift.
  • Prepares all food and beverage requests within the time parameters, set by the resort and always displays attributes of genuine hospitality.
  • Demonstrates excellent product knowledge of all food and beverage items offered by the resort.
  • Exceeds revenue budgets set by the resort, through upselling within his/her own outlet, as well as crossselling other outlets.
  • Ensures that the design and layout of the outlet equipment is flawless and reflects the image of the resort.
  • Ensures that requisitions are placed, according to the outlets requirements.
  • Ensures that equipment is cleaned, when necessary or according to their schedules.
  • Acts at all times in a responsible manner, especially in regards to the sale of alcoholic beverages.
  • Maintains and creates a working environment that reflects a sense of place.
  • When driving resorts' buggies, ensures that rules and regulations are followed at all times.
  • Performs any additional or special duties, as directed by a superior.
  • Maintains the highest levels of personal hygiene and grooming at all times, as per standards.
  • Practices proper telephone etiquette with colleagues and resort guests.
  • Ensures that all tasks assigned, by superiors are completed, in a timely fashion.
  • Ensures that channels of communication are respected, and information is disseminated to the correct receivers.
  • Ensures excellent communication and working relationships with fellow colleagues are maintained, and contributes to the team spirit and moral of the resort.
  • Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
  • Remains updated on all resort happenings, including guests inhouse, arrivals and departures, as well as daily events.
  • Attends all trainings carried out by F & B Department and Training Department.
  • Exhibits outstanding knowledge of the resort, Cape Town and the South African Culture.
  • Knows and applies resort's Policies & Procedures, including those for the emergency situations.
  • Demonstrates knowledge and interest in the goals, and objectives of the One&Only brand.
  • Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.

Skills, Experience & Educational Requirements

  • Fluent in written and spoken English, other languages a distinctive advantage
  • To be able work well under pressure and able to work shifts
  • 2 years' experience in a similar capacity
  • To be able to communicate effectively and do multi tasks
  • Strong beverage knowledge
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create

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