Cloud Solution Architecture

2 weeks ago

Johannesburg, Gauteng, South Africa Microsoft Full time

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Do you have a passion for Azure IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you


Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions.

As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance.

Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities:

Main Responsibilities

  • Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
  • You will collaborate with a larger customer account team to fortify customer relationships and devise cloudfirst strategies. Simultaneously, you'll engage with internal Microsoft support, account, product engineering, service engineering teams, and stakeholders to ensure streamlined and efficient customer support experience.
  • You will Identify and manage customer goals and SfMC opportunities across Azure IaaS to improve the quality, consumption, and health of the customer's solution.
  • You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
  • Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers and to handle critical technical issues and work in difficult support situations.

Qualifications:

Minimum Qualifications

  • Solid Azure IaaS related experience is required.
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected:

  • Storage
  • Networking
  • Compute
  • Automation
  • KQL and resource graph understanding
  • High availability and disaster recovery features for IaaS components.
  • Experience with Azure PaaS, WVD, Identity, or Azure Security offerings is a plus.
  • Fluency in English both written and spoken is required

Additional Qualifications

  • Experience in systems management, network operations, software support, IT consulting, or related roles.
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
  • Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
  • Must have experience leading and driving projects as well as motivating others.
  • Must be selfmotivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional
  • Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
  • Need the ability to handle critical technical issues and work in difficult support situations.
  • Need a proven ability to handle difficult or sensitive situations with exasperated customers.
  • Certification in Microsoft and other Cloud Technologies.

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Adept Advisory (Pty) Ltd Full time

    Assist in the development of Cloud Solution Architectures requiring Domain technologies and ensure alignment across Architectural disciplines and Solution domains; Lead the achievement of Cloud Architecture Solution across multiple disciplines and domains; Participate in the Architecture Review Board to ensure Solution Architecture alignment with Domain...

  • Cloud Solutions Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    Core Competencies:The core competencies required of the resource includes but is not limited to the below:Assist in the development of Cloud Solution Architectures requiring Domain technologies and ensure alignment across Architectural disciplines and Solution domains; Lead the achievement of Cloud Architecture Solution across multiple disciplines and...

  • Cloud Solutions Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Expleo Full time

    Overview: Assist in the development of Cloud Solution Architectures requiring Domain technologies and ensure alignment across Architectural disciplines and Solution domains; Lead the achievement of Cloud Architecture Solution across multiple disciplines and domains; Participate in the Architecture Review Board to ensure Solution Architecture alignment with...

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Praesignis (Pty) Ltd Full time

    Responsibilities Develop and regularly maintain a futurestate Domain and /or ICT vision in line with the organization's Business and IT Strategies as well as the roadmap for transforming between current and future Domain vision and or ICT vision. Govern the development and ongoing review and update of the organization's Domain Principles. Govern the...

  • Cloud Solutions Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    Responsibilities: Design and architect cloudbased solutions that meet the business requirements and align with the overall IT strategy of the bank. Collaborate with crossfunctional teams, including development, operations, security, and project management to design, implement, and maintain cloud solutions. Evaluate, recommend, and implement appropriate cloud...

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    Cloud Architect responsibilities include: Creating a wellinformed cloud strategy and managing the adaptation process Developing and organizing cloud systemsJob briefWe are looking for a Cloud Architect to join our team and lead the management and maintenance of our organization's cloud architecture.Cloud Architect responsibilities include building and...

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Key Roles and Responsibilities:Develop and regularly maintain a future-state Domain and /or ICT vision in line with the organisation's Business and IT Strategies - as well as the roadmap for transforming between current and future Domain vision and or ICT visionGovern the development and ongoing review and update of the organisation's Domain PrinciplesGovern...

  • Head: Solutions Architecture

    2 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Core competencies, knowledge and experience: Requires excellent analytical, technical, interpersonal and communication skills. Problem solving and decisionmaking skills Presentation and facilitations skills Relating and networking Leading and supervising JAD (Group) facilitation sessions TOGAF, Zachman or equivalent preferred Microservices and Cloud...

  • Cloud Solution Architect – Design, Develop, And Deploy Cloud Architecture For The Most Customer-Centric Bank In Africa – Johannesburg – Up To R1,5M Pa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Acuity Consultants Full time

    Job Description This is a fantastic opportunity for a Cloud Solution Architect with AWS or Azure experience to take ownership of cloud strategy and architecture for the most customer-centric bank in Africa.They are renowned for their commitment to creating tailored financial solutions & services to Southern Africa for over 150 years.This Cloud Solution...

  • Cloud Solution Architect – Design, develop, and deploy cloud architecture for the most customer-centric bank in Africa – Johannesburg – Up to R1,5M PA

    2 weeks ago

    Johannesburg, Gauteng, South Africa Acuity Consultants Full time

    Job Description:This is a great opportunity for a Cloud Solution Architect with expertise in AWS or Azure to lead cloud strategy and architecture for a customer-centric bank in Africa.The role is based in Johannesburg with a hybrid working environment (3 days in office).The annual salary for this role is up to R1.5 million.THE COMPANY:Join a top financial...

  • Cloud Solution Architect: Ftc: Banking

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Cloud Solution Architect (CSA):FTC:BankingThe invitation is for an experienced Cloud Solutions Architect to take responsibility to Develop and regularly maintain a future-state Domain and /or ICT vision in line with the organization's Business and IT Strategies - as well as the roadmap for transforming between current and future Domain vision and or ICT...

  • Cloud Solution Architect

    4 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Cloud Solution Architect

    1 month ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Cloud Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our reputable Financial Services client is seeking a skilled Cloud Architect to join their team to act as technical point of contact for business projects relating to Cloud solutions.Salary: Market RelatedResponsibilities: Act as technical point of contact for business projects relating to Cloud solutions. Creation of architecture artifacts for projects...

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Cloud Solution Engineer SMB

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Purpose As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle...

  • Cloud Solution Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Head of Solutions Architecture

    2 weeks ago

    Johannesburg, Gauteng, South Africa Elite Search Full time

    As the Head of Solutions Architecture - you will be managing a team of highly efficient Network Solution Architects across South Africa and into Africa.You will be required to design and implement architecture principles and working with the team ensuring appropriate and correct standards and processes are put in place and adhered to.This is a "green fields"...

  • Head of Solutions Architecture

    2 weeks ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs R R Annually Cost To Company Very exciting opportunity for Head of Network Solutions Architecture.Location: Johannesburg North - HybridCompany:Well known and well established ISP offering an opportunity to join the team on an exciting journey of expansion As the Head of Solutions Architecture you will be managing a team of...

  • Cloud Solution Engineer Smb

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ll Oefentherapie Full time

    Does this position require a security clearance? No Experience See Job Description Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job DescriptionPurpose As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select...