Online Shopping Assistant

2 weeks ago

Cape Town, Western Cape, South Africa takealot Full time

Online Shopping Assistant
We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great


Furthermore, because we operate in a fast-growing, quick-moving environment, we're looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate.

If you're results-oriented, self-motivated with attested retail/e
- commerce experience, this is your opportunity to kick-start your career.

You will report to the Customer Service Team Leader

Your responsibilities will include:

  • Deliver timely, accurate and professional customer service.
  • Resolve product or service problems by utulising your listening skills to clarify our customer's query; assess any service failure to identify the rootcause and take appropriate action.
  • Utilize a variety of software tools to navigate to a resolution.
  • Liaise between internal departments to solve our customer queries.
  • Take ownership of our customers and ensure their needs are met in accordance with being Africa's most customercentric company.

Requirements:

  • Customer obsessed and what it means to deliver an exceptional service
  • Competitive: Although innovation is important, GREAT requires a lot of work.
  • Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know
  • Hardworking
  • Smart: Able to identify the root cause of a problem and solve it
  • Comfortable working in a fastpaced highpressure environment and thrive on delivering quality work at hyperspeed
  • Collaborative and mindful of the impact of their actions on the team
  • Energetic
  • Emotionally resilient and comfortable with ambiguity and constant change
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Excellent written and verbal communication skills in English.
  • Customercentric, the ability to delight our customers.
  • Accountable and responsible, has integrity, and takes ownership regardless of whose 'problem' it is.
  • Flexibility to work rotational shifts which includes weekends, public holidays, and night shift.

Qualifications

  • National Senior Certificate or Higher
  • Minimum of 612 months customer service experience

The Environment:

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.

We seek to employ Extraordinary Minds, people who:

  • is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is collaborative
- thinks like an owner of the business.
-
is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us

  • Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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